Vacancy has expired
|Job Ref:||de60d06b2||Employer:||Direct Solutions - Canada||Country:||Canada||County/State:||Quebec||City:||Québec City||Address:||Post Date:||10/10/2016 09:24|
ALLDATA® - The Company of Choice We are looking for positive, motivated, self-starters to join our elite team of automotive professionals. The ALLDATA® Automotive Support team is committed to delivering superior customer service, innovative diagnostic strategies and trustworthy advice to help ALLDATA customers become more efficient and profitable. Founded in 1986, ALLDATA, an AutoZone® company, has more than 85,000 automotive repair and collision shop subscribers and is the industry's leading provider of manufacturers' service and repair information, shop management software and business solutions for the automotive repair and collision industries We recognize that our success directly depends on the success of our employees. If you enjoy working in a team-oriented, cooperative, challenging and rewarding environment, ALLDATA may be the place for you. We are one of the largest employers in the City of Elk Grove, California with 300 plus employees in our Elk Grove facility and over 100 employees in the field. We also have employees in Germany, Canada and Mexico. ALLDATA is an Equal Opportunity Employer. Position Description The Automotive Diagnostic Consultant-II position is responsible for guiding ALLDATA customers and prospects through automotive diagnostic procedures to repair vehicles by phone or web-based communication so that the problems and verified repairs can be recorded in our EBRS database. Consultants must maintain a positive, on-going relationships with ALLDATA customers, ensuring trust and creating a strong basis for continued customer loyalty and provide second-voice support to Automotive Diagnostic Consultant-I agents. Primary Responsibilities Guide and verbally assist ALLDATA Tech-Assist customers with vehicle diagnosis and repairs via phone by providing personal automotive expertise to help them facilitate successful repairs. This includes conducting research via several resources available. Support inbound calls in the Tech-Assist queue for repair assistance. Calling customers back to confirm that the guidance or fix we provided solved their issue. Utilize PC/IT administrative tools to input repair information into the system for future extraction into the EBRS database. Provide support to level-1 consultants for Tech-Assist calls and Community questions. Validate published repairs on Community from the EBRS team. General responsibilities: Answer emails, participate in meetings, committees, and other duties as assigned. Assist other individuals, groups or departments when necessary to support internal and external customers and company objectives. Participate in software testing and any other special project or assignment as needed. Education & Experience Level of Formal Education: Associate's degree or equivalent Area of Study: Automotive and/or Diesel Technology or related work experience Years of Experience: Minimum 10 years Type of Experience: Professional automotive diagnostic and repair experience Special Certifications or Technical Skills Current ASE Master Automobile Certification A1 - A8 with L1 (or Canadian equivalent) Required to be Bilingual - English and French Extensive in-shop experience and knowledge of automotive diagnostic methodologies and system operating strategies Strong skills in using electronically delivered automotive information programs (such as: ALLDATA, OEM websites, Identifix, Mitchell On-Demand, Technical forums) Exceptional customer service and problem solving skills Proficient computer skills - Windows based applications such as: MS Office (Excel, Word, Outlook), Adobe and various internet browsers Proficient data entry and typing skills Must pass the ALLDATA ADC-2 written examination Other/Preferred Automotive instructor experience Shop owner/manager experience Manufacturer-specific diagnostic and repair experience and training - European vehicles a plus Diagnostic and repair experience in light duty/medium diesel vehicles ASE Electronic Diesel Engine Diagnosis Specialist (A9, L2) certifications (or Canadian equivalent) Collision repair - body, frame or paint repair experience
ALLDATA The Company of Choice
ALLDATA is an AutoZone company and is the leading provider of automotive repair information and solutions to the professional automotive service industry. Thousands of professional repair and collision shops across North America depend on ALLDATA's software products for service & repair information, shop management and customer relations solutions.
ALLDATA is building a team that will develop a complete suite of mobile enabled products and services for all of our products. Be part of a talented team working with the latest technology to create world class software products.
We recognize that our success directly depends on the success of our employees. If you enjoy working in a team-oriented, cooperative, challenging and rewarding environment, ALLDATA® may be the place for you. We are one of the largest employers in the City of Elk Grove, CA with 300 plus employees in our Elk Grove facility and over 100 employees in the field. We also have employees in Germany, Canada and Mexico.
We are looking for individuals committed to maintaining our position as the leader in our market.
ALLDATA® is an Equal Opportunity Employer.