Casual Dispatcher, Victoria Purpose: Works in busy call center, taking reservations for handyDART clients in the Victoria area. Answers customer inquiries regarding handyDART in Victoria and conventional transit in the Cowichan Valley. Schedules and dispatches buses according to a Collective Agreement and service requirements. Casual position with no guarantee of hours, only guarantee of two consecutive off days, which may change from week to week. Work hours vary up to full time, daytime, evenings, holidays, and weekends based on staffing requirements. Major Responsibilities: Answer calls in busy call centre. Take reservations, books trips for handyDART clients. Answer customer inquiries regarding Victoria Regional handyDART and Cowichan Valley Regional Transit. Schedule and dispatch buses. Communicate effectively with staff and customers via telephone and two-way radio. Perform all duties using safe work practices; uphold and maintain safe working conditions as required by pertinent safety regulations Maintain/prepare records required in transit operations including but not limited to statistics, equipment hours, mileage, etc. Maintain good public relations via tact and discretion. Work on alternate shifts as directed. Track equipment repairs as necessary. Communicate and adhere to Injury Prevention (IP) standards. Perform other related duties as required. Education and Qualifications: High School Diploma Experience and Skills: Customer service training and experience and computer skills an asset. Demonstrated ability to communicate/interact with the public (all levels of comprehension), management and other staff members in a courteous, respectful and efficient manner and to answer a variety of enquiries with tact and discretion. Demonstrated strong interpersonal and problem solving skills. Knowledge of occupational hazards/safety precautions associated with a variety of transit work activities. Applied knowledge of Workplace Safety and Health Act in relations to Transit Operations. Working Conditions: Available to work varying shifts, overtime and call ins up to 10 hours per day Work in a shared consultative manner with others Self-motivated and quality-driven to perform independent duties and facilitate team goals Flexibility regarding changing priorities and weather conditions; commitment to meet deadlines, handle upset clients and handle occasional emergency situations. Environment: Office; garage; terminal To apply, please contact: Jackie Irving, Assistant General Manager Victoria Regional handyDART 4206 Commerce Circle, Victoria, BC V8Z 6N6 Fax: NA E-mail: NA First Canada is an equal opportunity employer that welcomes a diverse workforce. We encourage applications from women, persons with a disability, aboriginal peoples and members of a visible minority.