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Technical Manager job in Loughborough

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Job Ref:  SS17687
Employer:  Interserve
Job Type:  Permanent
Country:  United Kingdom
City:  Loughborough
Post Code:  LE11
12/10/2016 00:11
Hourly Rate Bands N/A Salaried/Hourly-Paid Salaried

Position Overview

Overall responsibility for compliance, assets and KPI delivery across a portfolio of eight regional laboratory locations in the UK ensuring that all company policies and procedures are consistently implemented. The position will oversee the hard services and compliance and the individual will also be required to manage both overall client/customer satisfaction and supplier service delivery.

  • Ensure that operational performance is met in line with SLA's and KPI's
  • Build and maintain relationships with local FM Staff responsible for the eight sites
  • Review and report on performance in relation to tasks not undertaken, as well as progress through to completion
  • Developing best practice for FM services on site to drive service and quality improvements across the regional lab estate
  • Carry out regular site audits e.g. Compliance, QHSE etc in line with the contract audit programme
  • Regular audits of the site log books
  • Oversee all aspects of H&S and Compliance across the portfolio of sites
  • Write specifications and produce business case proposals
  • Manage the asset register across the portfolio of sites
  • Manage the Forward Maintenance Register and deliver any replacement projects within time as requested by the client
  • Utilise and investigate the Maximo system to help drive service delivery and performance across the portfolio of sites
  • Attend team meetings and client meetings when required/requested
  • Deliver on any further requests made by your line manager or the wider business

What we are looking for
  • Hard services qualification to HNC minimum
  • Experience of using Maximo or an equivalent CAFM system
  • An appropriate level of experience of project management dealing with sub-contractors and supply chain within a complex multi faceted operation
  • The ability to identify and introduce change through a structured approach
  • Team management skills that include good verbal/written communication, able to prioritise and plan ahead
  • An awareness of business continuity and incident management
  • A good knowledge of Health & Safety regulations
  • Be able to gain acceptance at all levels of management and external suppliers
  • Ability to understand complex premises issues
  • Ability to use initiative, judgement and take decisions
  • Ability to act calmly and give clear instructions in an emergency
  • An appropriate level of experience in an FM management role is essential in critical or lab environment
  • Ability to effectively manage people and clients
  • Must have sound interpersonal skills and have the ability to communicate at all levels
  • NEBOSH or other Health and Safety qualification desirable
  • Holder of a full and valid driving licence
  • IT literate in MS office and systems management software
  • Willing to travel extensively as required

About the company
Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.3 billion and a workforce of 80,000 people worldwide.
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