Vacancy has expired
|Job Ref:||CA_38360||Employer:||Carillion plc||Job Type:||Permanent||Country:||United Kingdom||City:||Barnsley||Address:||Post Code:||S71||Post Date:||14/10/2016 01:05|
Purpose of Role
Reporting to the Facilities Manager, the post holder will manage and coordinate all aspects and processes from labour resource planning, scheduling, administration, helpdesk and telephony in supporting all day to day operational services within a portfolio of NA value through the proactive supervision, planning and organisation of the Administration & Helpdesk departments and initiating, co-ordinating and communication on their behalf. Management of all aspects of both Clerical and Administrative duties for Operational Facilities Management NA responsible for the programing, planning, scheduling and organisation of standby cleaners, agency and bank workers to support the resourcing levels to achieve the SLA’s in cleaning and NA supervise facilities personnel as NA is an active and visible role requiring excellent customer relationship skills. Working as part of a Team, the Facilities Co-Ordinator will be expected to positively contribute to the performance of the business and build strong local relationships with the client and internal teams.
You will operate in a busy and challenging environment maintaining high standards of customer care which is central to the role. You will be working as part of a team including the direct line management of Caretakers, Maintenance Assistants and Cleaners to deliver facilities service within a very large high NA Management (50% of role) • To ensure the Helpdesk Team is working as efficiently and cost effectively as possible to ensure delivery of all contractual performance levels as stipulated in the PMS, ensuring priority ratings are assigned correctly. • Take a proactive approach to work with the Client and colleagues to continuously improve service delivery and professionalism to include participation in any future development of the PMS for switchboard and helpdesk.• Working with the FM operational team help manage any customer complaints are promptly and efficiently highlighted and resolved or escalated, where appropriate and assisting the Facilities Manager to close complaints in the CAFM system in accordance with KPI requirements• Management of the Concept and telephone directory databases, liaising with shared services such as IT and IS to maintain database integrity and disaster recovery NA Resource Planning (35% of role)• All resource planning and resource allocation of mobile support staff, bank workers and agency staff to include programme management of periodic cleaning tasks across the contract.• Key relationship manager of all labour agency and contract point of contact for all CMS engagement.• Management of an Absence and Holiday tracking database • Management of information in relation to fleet and ensuring the fleet used within FM Operations complies to the Carillion Fleet Van Excellence Model. Ordering of new NA (15% of role)• Reporting and tracking programme actuals v’s planned and providing management information to Facilities Management team and tracking labour costs.• Management of monthly overtime management information • Responsible for the management information on monthly operational performance & cost reporting into Senior Facilities Manager (Corporate Estate) • Management of equipment and asset registers of all cleaning and catering equipment.• Responsible for all administration activities related to mobilisation/demobilisation of projects.• Assist Senior Management team with the day to day management of Health and Safety,• Management of statutory and safety records to ensure compliance to management systems.
Additional Role Information