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Service Manager job in Surrey

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Job Ref:  204665879
Employer:  cv-library.co.uk
Industry:  Construction
Job Type:  Permanent
Country:  United Kingdom
County/State:  Surrey
City:  Surrey
Post Code:  KT15
Salary:  £45000/annum
10/10/2016 18:54
Job title: Service Manager

Salary: £45,000 + Package

Location: Surrey

Job Type: Permanent

The company
My Client, one of the UK's largest family-owned Construction Company and arguably the markets leading Maintenance and Refurbishment Main Contractor is on the lookout for a Service Manager to lead their team. They have a history going back over 100 years employing over 3000 staff and they have won numerous awards for their work. My Client provides a working environment that makes people proud and happy at work. They also make sure they provide their staff with the training and support they need to help them remain industry leaders and they are committed to helping their staff achieve their full potential. This is a great company to join that is going from strength to strength.

Job role/criteria:

* Carry out work on void properties
* Responsible for managing and motivating a team and driving area and Branch performance, providing clear objectives, direction and leadership
* Being the 'face of repairs' and the lead on local area issues and being the interface with tenant bodies
* Responsible for meeting Service delivery targets, including end to end management of the service within a defined area
* Responsible for collaboration and sharing of best practice across all 'areas'; proactively manage resources, challenge commercial and operational effectiveness and drive a one team culture
* Responsible for ensuring customer complaints are managed effectively and to a satisfactory conclusion
* Responsible for ensuring that all customer management systems and process are maintained effectively
* Responsible for ensuring all targets are met or exceeded e.g. KPI's and contractual obligations
* Responsible for effective cost management, exceeding forecast, and driving profit improvement, within agreed business area
* Responsible for H&S Compliance and development of the All Safe culture
* Responsible for complying with all internal and external policies; preparing for and complying with any recommendations from Audit and inspections
* Provide clear and regular communication to staff ensuring that Branch and area performance, against target, is communicated and any remedial actions plans are cascaded and implemented
* Responsible for management of all operational assets including vehicle fleet, plant and equipment in your designated area
* Develop, train and retain high quality staff to deliver high levels of customer service, ensuring trades are multi-skilled where appropriate
* Use of SMART reports to understand area performance, act on any trends identified and ensure maximum productivity of staff

If you are interested in hearing more about this exciting opportunity, contact Ryan today
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