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2nd Line Support Engineer job in Cheltenham

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Job Ref:  204663884
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Cheltenham
Post Code:  GL50
Salary:  £0 - £1/annum
11/10/2016 08:55
2nd Line Support Engineer seeking a new challenge? A growing IT managed service provider seek to recruit a 2nd Line Support engineer to work as part of their technology team in Gloucestershire. If you have experience supporting and deploying IT systems in a managed service provider (MSP) setting you would be of particular interest.

Required Skills:

* Experience working in a 2nd or 1st line BAU support position for at least 2+ years
* Experience supporting and troubleshooting Microsoft environments
* Working knowledge of Windows Server Support (2003 to 2012 R2)
* Working knowledge of VMware or Hyper-V support
* Working knowledge of Microsoft Exchange (2003 to 2016) and /or Office 365
* Excellent experience in Windows Client OS Support (Win 7 to 10)
* Experience of troubleshooting network issues to the Layer 2 level
* Working knowledge of deploying and supporting SMB grade IT equipment
* Experience supporting Firewalls
* Excellent documentation skills
* Demonstrably comfortable working on own initiative and as part of a project team
* Experience with supporting managed wireless solutions
* Excellent customer service skills
* Working with 3rd Party providers
* Full driving License


* Experience working with VOIP telephone systems
* Microsoft SQL support
* Linux Support
* Microsoft or Cisco certifications
* EPOS Support experience
* ITIL certification
* Mac OS and / or Apple Device support


* Providing technical support in person or over the phone / e-mail
* Supporting Converge customers with day to day IT matters
* Completing scheduled small works installations
* Working as part of a team delivering complete infrastructure solutions

Status: permanent full time position
Must have access to a car and full, clean driving license
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