Search Jobs

Hold CTRL to choose multiple sectors (up to 3)


Hold CTRL to choose multiple sectors (up to 3)

IT Service Desk Technical Advisor - Boots UK job in Beeston

  • Show me jobs like this one
  • More jobs from this recruiter
  • Email this job to a friend
  • Print this job
Job Ref:  204663004
Employer:  cv-library.co.uk
Job Type:  Contract
Country:  United Kingdom
City:  Beeston
Post Code:  PE32
Salary:  £7.72/hour
11/10/2016 08:57
We are currently recruiting for a number of IT Service Desk Technical Advisors to join Boots UK on a temporary basis. This role is offering a 40hr working week across 5 days including both weekdays and weekends on a rotating shift pattern.

The main function of this role is to deal with customers of IT and colleagues in a professional manner to understand the issues and resolve in a timely manner.

- Ensure correct severity levels are attached to calls and all parties are aware of impact on service
- Ensure sufficient details are logged in order to provide appropriate feedback to customers and colleagues
- To process, chase and provide feedback to customers regarding the outcome of their call and to deliver against the SLA
- Creation and use of tools and knowledge base to record and resolve 70%+ of all incidents without Service Operations
- Investigate IT incidents and problem solving skills and expertise and documentation and working instructions to resolve issues as quickly as possible
- Allocate unresolved calls to the relevant resolver group

We are looking for candidates with Customer Service experience and/or a technical interest or working experience.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Copyright © Rengineeringjobs.com Job Board 2011  | Powered by JobMount Job Board Software