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Software Support Advisor job in Lincoln

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Job Ref:  204662306
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Lincoln
Post Code:  LN6
Salary:  £15000 - £18000/annum
11/10/2016 08:58
Location: Lincoln, own transport essential due to office location.
Company: Software Development Company

Key Responsibilities:
• To provide first line software support to customers
• To ensure requests for support are dealt with promptly and appropriately
• Redirect or escalate support requests to the appropriate person or team as required
• Pro-actively provide information to users on the progress of outstanding support tickets
• Liaise with colleagues within Support and other teams to ensure continuity of service for all users
• Participate in appropriate training activities and encourage and support other colleagues in their development and training

Key Skills:
• Well organised with good prioritisation skills,
• Be organised, motivated and client focused
• A team player with ability to work on own initiative and as part of the team
• Excellent communication skills
• Approachable with a willingness to help others
• Excellent literacy skills both written and verbal
• Ability to present information in a friendly yet professional manner
• Excellent IT skills
• Ability to learn quickly and accurately
• Have previous customer/client care or support experience
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