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Software Application Support Manager job in Guildford

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Job Ref:  204662237
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Guildford
Post Code:  GU1
Salary:  £40000 - £45000/annum
11/10/2016 08:58
Software Application Support Manager

Location: Guildford, Surrey

Salary: Up to £45K Basic + Benefits Package

Keywords: Support Manager, Application Support Manager, Software Support Manager, Lead Application support, Technical Support, Software Support, MS SQL, XML, .Net, C#.

Support Manager sought by rapidly growing & modern software Product Company delivering a .net (C #) software solution into the Financial Services & Banking sector.

As the company continues to grow (40+ staff now), we are looking for our first dedicated support manager to come in, own the function, put in place procedures, SLA`s, a ticketing system & then grow their support team.

This is an excellent opportunity for an already experienced Support Manager, or Lead / Senior Application support individual to make the support function their own, within a high tech software company that is exceptionally well funded & supported by very experience individuals.

Whilst this role is obviously somewhat technical in nature, we are not necessarily looking for a hands on coder - the support & management of support + ownership is more important.

You`ll need to display some keen logical reasoning, strong trouble shooting & problem solving skills.

- Strong technical skills and commercial experience supporting software business solutions for large, complex end-user organisations

- An solid understanding of web technologies, ideally with .NET, XML / XSLT and/or MS SQL Server experience

- An absolute commitment to ensuring that our customers` experience is as good as we can achieve

- Positive approach with a 'can do-will do` attitude and a desire to take responsibility for the entire support function.

If this sounds like something you`d relish getting your teeth stuck into, please pop me over your CV
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