|Job Ref:||204662091||Employer:||cv-library.co.uk||Industry:||Civil and Structural||Job Type:||Permanent||Country:||United Kingdom||City:||Nationwide||Address:||Salary:||£39000 - £44000/annum competitive package||Post Date:||11/10/2016 09:02|
Technical Services HOME BASED ROLE|
PURPOSE OF JOB: As part of a multi-disciplinary team of professionally qualified staff, ensure the retention and development of both external and internal customers by the application of specialist technical knowledge and understanding of CLIENT Standards and Building Regulations. Deliver an efficient and effective service to CLIENT Core, Claims and Building Control Services Ltd in accordance with the business area Service Level Agreement and Standard Operating Procedures to ensure NHBC, customer and statutory requirements are met.
JOB PROFILE Manage risk to CLIENT Group on warranty products, claims and CLIENT BCS on building control applications in accordance with the relevant business area SLA's, technical policies and SOP's to ensure customer and statutory requirements are met. • Manage own workload and allocated tasks by Inspection Manager area and Peer Group 1-3 builders to ensure relevant SLA's are achieved. • Provide professional technical advice as well as support on the assessment of designs for compliance with Building Regulations and warranty standards including resolving problems with engineering aspects of any submissions. • Negotiate with developers, builders and their professional advisors, from initial design to completion, to ensure proposals are satisfactory in relation to building control, warranty and land quality to relevant regulations/CLIENT Standards. • Manage the warranty aspects by supporting inspection staff with the provision of expert advice, inspection of high risk/complex elements of building work and review of progress. • Prepare technical reports to builders and/or professional advisors and check reports prepared by others. • On claims, agree brief with client, undertake investigations, report on finding, prepare solutions for remedial work schemes, issue tender information, assess costs and undertake site inspections. • Manage all aspects of assigned claims projects to ensure delivery of outputs is within specified timescales and budget. • Keep up-to-date with IT systems. • Ensure compliance with HSE requirements for personal safety and that of others. • Deliver technical presentations to both internal and external customers as required. • Assist with training, coaching and mentoring of others as required. Contribute to the Operations Directorate Business plan • Assist in implementing business efficiencies and opportunities for growth of the business. Promote business objectives and manage customer relationships • Promote objectives and contribute to securing business. • Provide guidance to builders, their consultants and CLIENT on engineering aspects of the Building Regulations, Standards and claims. • Proactively resolve customer complaints & manage conflict and disagreement by effective and appropriate escalation. • Assist in the representation on appropriate external bodies and at seminars or industry work groups.
WORKING RELATIONSHIPS External contacts will be with builders, their technical staff and/or consultants, professional bodies and Statutory and Regulatory Authorities through face to face contact, telephone and written correspondence. There will also be some contact with homeowners. Internal contacts will be at all levels of Operations and at all levels with other parts of the business.
PROFILE OF JOB HOLDER Chartered membership of an appropriate professional institution. • Extensive experience in the building/construction industry with knowledge of the housing and commercial sectors. • Significant relevant knowledge and understanding of all aspects of superstructure, foundation and geotechnical design with regard to building structures. • Experience of forensic investigations of buildings, defect identification and repair. • Proven ability to make pragmatic and value decisions on compliance with Building Regulations and CLIENT Standards. • Able to work with a minimum of supervision in line with established policies and procedures. • Significant knowledge of environmental issues and relevant standards/legislation. • IT literate with the ability to use a range of software programs. • Good communication skills both verbal and written with appropriate interpersonal and presentational skills