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Customer Repairs Coordinator job in Gloucestershire

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Job Ref:  204660810
Employer:  cv-library.co.uk
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
County/State:  Gloucestershire
City:  Gloucestershire
Post Code:  GL9
Salary:  £22000 - £26000/annum
11/10/2016 09:02
Job Role: Customer Repairs Co-ordinator
Job Type: Permanent
Industry: Defence/Aerospace
Location: Gloucestershire
Salary Expectations: £22,000 - £26,000 per annum


Our client is a global defence and aerospace contractor who supply sophisticated technological solutions worldwide. Over the last decade they have grown both organically and via acquisition and are now looking to add to their repairs team in order to accommodate future expansion plans.


- To process customer returns after receipt through to agreement of a repair price and returning the goods.
-Issue quotations to customers taking whilst taking into account: internal policies, procedures and authorisation limits.
-Understand and interpret the customers' requirements, including quality, delivery, packaging etc and ensure that these requirements are reflected throughout the manufacturing cycle.
-Process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.
-Issue order acknowledgements to the customer which reflect the Company's conditions of acceptance.
-Handle customer order enquiries in a professional manner.
-Pro-actively inform the customer of any changes during the repairs process that may impact upon the agreed delivery criteria, including the delivery date.
-Assist in the expediting of information to ensure that the customers' requirements are met.
-Produce the required release and despatch paperwork, ensuring that these reflect the customers' requirements as stated on the original order.
-Issue regular order status reports, as agreed with customers.
-On major accounts, regularly reconcile the MRP order book with the customers' own view of demand.
-Participate in periodic reviews with Customers as required.
-Carry out any other duties as requested by the Repairs Manager


-Experience working in a manufacturing/engineering environment
-Working to Key performance Indicators (KPI) to ensure customer delivery/satisfaction
-Excellent communication skills

For more information regarding this role please call Mark Davis on (Apply online only) or to make an application send a CV .

Thank you for your interest in this vacancy. Omega Resource Group is a technical and engineering specialist agency and we also recruit for Administration, Customer Service Administrator, Account Administrator, Office Manager, Contracts Administrators, Commercial Administrators, Purchasing Administrator and Customer Service Managers.

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy
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