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System Operator I job in Albany

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Job Ref:  31539
Employer:  WSP Group
Country:  United States
City:  Albany
21/10/2016 05:10
About WSP | Parsons Brinckerhoff
WSP | Parsons Brinckerhoff, one of the world's leading engineering and professional services consulting firms, provides services designed to transform the built environment and restore the natural one. The firm's expertise ranges from environmental remediation and urban planning, to engineering iconic buildings and designing sustainable transport networks, to developing the energy sources of the future and enabling new ways of extracting essential resources. Approximately 34,000 employees, including engineers, technicians, scientists, architects, planners, surveyors, program and construction management professionals, as well as various environmental experts, work for this dynamic organization in more than 500 offices across 40 countries worldwide. NA

WSP|Parsons Brinckerhoff is currently looking for a System Operator I to work in the Albany, NY office. The selected candidate will work under the supervision of the Shift Supervisor and Operations Manager. The System Operator I will receive reports of malfunctions of traffic control systems, debris in the travel lanes, or other emergency situations that require immediate response by NYSDOT. The candidate will also receive construction and incident information and take appropriate response measures in accordance with established Standard Operating Procedures.

While on the job the selected candidate will use electronic webinar training to monitor highway traffic, deciphering the information from a Traffic Management Center (T.M.C.), control room environment, utilizing information from police scanners, closed circuit cameras, commercial traffic channels, and a video freeway system map with displayed highways, cameras, signs, and vehicle speeds. The System Operator I will post the related data to the associated Variable Message Signs (V.M.S.), Portable Variable Message Signs (P.V.M.S.), 511 NY, and/or Open Reach (a regional incident management application). In addition, all calls will be logged pertaining to T.M.C. incidents, dispatching, and occurrences. Observing condition changes of the roads while monitoring the reported weather data, notification to Highway Maintenance Personnel, and standing in as the Highway Maintenance Customer Service Representative, and dispatcher for the public, and local government agencies. The Capital Region Traffic Management Center, (C.R.T.M.C.), System Operator I is the central point of contact with-in the Department of Transportation for all Amber and Missing Adult Alerts in New York State. The Shift Supervisor will over see and at times notify the affected NY State Regions and compose the appropriate variable and HAR messages for the alert.

Job duties include but are not limited to:
      • Operating and monitoring communication console to receive and relay command and control information or instructions
      • Checks the operation of equipment at the start of a shift, noting any malfunctions and calling for repairs in accordance with established Standard Operating Procedures
      • Respond to received notices of roadwork especially in situations of roadwork location conflicts
      • Receives reports of problems with NYSDOT statewide operations software and/or HELP Truck electronic hardware and will then properly address these problems in accordance with established Standard Operating Procedures
      • Must properly operate and utilize equipment required to perform duties assigned, and perform assignments in accordance with established Standard Operating Procedures
      • Log details related to calls and dispatches Department personnel in accordance with established Standard Operating Procedures

Job Requirements
Education Required:
      • High School Diploma or GED
Experience/Skills Required:
      • A minimum of 3 years of related experience is required
      • The ability to read, write, and understand English

The selected candidate must have the ability to work in the United States immediately.

EOE / Veteran/ Disability/ Gender (M-F)/Gender Identity/ Sexual Orientation
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