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Soft Services Manager job in London job in England

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Job Ref:  118693SHA
Employer:  Morson International
Country:  United Kingdom
City:  England
11/10/2016 09:17
On behalf of our client, we are currently looking to recruit a Soft Services Manager in a permanent full-time role to be based in Queen Elizabeth Olympic Park in London. 40 hours per week. Please note that there is no relocation package available with this role.
Knowledge and experience of cleaning operations on a significant scale
Ability to work on own initiative as well as part of a team
Experience of managing a large and busy team
Ability to delegate appropriately and assist in the development of supervisors
Able to engage and influence staff to prioritise, reschedule and show flexibility in carrying out work in light of ever changing needs of the operation
Strong organisation and communication skills
Ability to work within time
Awareness and understanding of Health and Safety standards
Ability to provide training and guidance to staff on standards, in particular COSHH
Able to use standard IT packages
Awareness and ability to work well within a diverse workforce
Reporting to the Facilities Manager the main duties and responsibilities will be:
Assist in recruitment, training and induction of cleaning operatives and supervisors in accordance with the companies recruitment policy.
Writing of documentation to assist in the policies and procedures for of the contract.
Writing of health and safety documents in accordance with COSHH regulations and safe storage of cleaning products.
Provide training to new staff in relation to expected standards and general quality, health and safety requirements, machinery operation (if applicable), manual handling and COSHH.
Assist in providing health and safety risk assessments documenting safe systems of work for use across the QEOP.
Set and monitor appropriate performance objectives and standards for staff including rotas to ensure levels are maintained where required.
Co-ordinate, manager deliver and monitor cleaning operatives and supervisors in their duties.
Provide effective instruction and management of supervisors and operatives.
Monitor and manage staff timekeeping, absence and turnover to ensure flexible cover can be arranged at short notice.
Maintain supplies of cleaning materials and equipment.
Ensure facilities such as toilets and bathrooms are cleaned and checked so that they are maintained to a high standard and equipped with appropriate toiletries and sanitary products.
Liaise with the FM team where appropriate to ensure all defects are reported in a timely manner.
Ensure staff maintain equipment that is clean and fit for purpose e.g. Cloths, dusters, mop heads and arrange for replacements if required.
In conjunction with the facilities manager, manage and seek out improved solutions for any domestic services needs that may arise such as carpet or curtain cleaning.
Understand the needs of and build excellent relationships with the venue operators promoting a positive working relationship.
Communicate with staff at all levels appropriately including having team briefings and communicating effectively in person, on the telephone and through written processes.
Regular visits to sites to monitor standards of cleanliness and ensure operators are happy with service levels
Plan and deliver schedules for specific needs such as deep clean timetables.
Ensure that all staff receive the required level of supervision.
Conduct and monitor 3/6 month reviews and annual appraisals of supervisors and operatives in line with company policy and encourage further development.
To develop and maintain good working relations with applicable local agencies and services.
Any other reasonable request from management or client.
Management of key performance indicators and service level agreements.
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