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Call Center Representative job in Vancouver

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Job Ref:  bf4fba48
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  British Columbia
City:  Vancouver
10/10/2016 09:31
Job Description:

Call Center Representative / Solution Centre Agent Date September 20, 2016 Location Burnaby, BC Reports To Shift In-Charge, Solution Centre Supervisor(s), Solution Centre Manager An exciting opportunity exists on the Support Services team! We are looking for an amazing Solution Centre Agent who thrives on challenges and has a passion for helping others to join our team. Squirrel Systems is a leading Point of Sale Technology provider to the global hospitality industry. If you are dedicated to providing outstanding customer service, Squirrel could be right for you. The Solution Centre Agent provides technical and operational support to customers and interacts with external resellers and trusted partners. The role requires a person that has the ability to work in an ever changing environment where multitasking and flexibility are key attributes while focusing on doing what they do best - exceptional customer service. The Solution Centre Agent will be responsible for taking the prescribed amount of emails and telephone calls regarding the Squirrel POS System, add-on Squirrel products and 3rd party integrated products so as to provide the highest quality level of support and training to Squirrel customers. A person with technical skills that can troubleshoot and provide resolution of system, hardware, software and infrastructure, would thrive in this position! Anticipated start date for this role will be October 24, 2016. Duties & Responsibilities · Entry level into a 3-tiered support department · Follow established procedures and protocols as outlined by management team · Carry out all assigned tasks as outlined by management team, and Shift In Charges · Provide client support and technical issue resolution via email and telephone · Analyze problems, answer questions about and provide training on Squirrel products · Make basic customizations (configuration) based on customer needs · Provide regular updates to customers on open support issues · Identify, test, and reports any bugs or deficiencies as requested · Issue Dispatches and/or RMAs when issue has been determined to be hardware or locational · Maintain the highest standard of professionalism when representing the company · Work prescribed shifts to cover the 24 hour nature of the job requirements · Any other duties as deemed necessary by the company Requirements · Minimum call center experience of two years · Able to perform rotating shift work in a 24x7 environment · Able to promptly answer support-related email and telephone calls · Self-motivated, detail-oriented and organized · Proficient in Internet-related applications such as E-Mail and FTP clients and Web Browsers · Excellent communication (oral & written), interpersonal, organizational, and presentation skills · Ability to read, analyze, and interpret general business periodicals and technical procedures · Ability to write effective business correspondence · Ability to effectively present information and respond to questions from customers · Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form · Exceptional timekeeping skills · Desire to exceed expectations · Typing proficiency: 40-60 wpm Closing Date October 7, 2016 Apply If you are interested in applying and interviewing for this position, please visit our career section on our website at NA. A resume and cover letter is required when formally applying for this position.

Company Description:

Squirrel Systems is a leading Point of Sale Technology provider to the global hospitality industry.

Why Squirrel Systems? We are passionate about our product and our people. We believe in training and developing our team and promoting from within. We offer a competitive salary and comprehensive benefits package including medical, dental, life insurance, short term and long term disability, EAP, tuition reimbursement, mileage reimbursement, monthly phone allowance, training, advancement opportunities, paid time off and more.
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