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IT Technical Support Engineer - 1st Line job in Reading

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Job Ref:  204674321
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Berkshire
City:  Reading
Post Code:  RG2
Salary:  £20000 - £23000/annum OTE; £27k- £29k, Pension, Generous H
13/10/2016 03:57
IT Technical Support Engineer - 1st Line - You will be joining a small team of 5 Technical Support Engineers based from offices in Reading that form the UK business arm of a worldwide IT networking vendor.

SALARY: £20,000 to £23,000, OTE; £27,000 to £29,000

BENEFITS: Pension, Generous Holiday Allowance, Healthcare.


COMMUTABLE LOCATIONS: Maidenhead, Bracknell, Basingstoke, Newbury, Didcot,

JOB SPECIFICATION - IT Technical Support Engineer - 1st Line

This is an excellent opportunity for candidates to start a career in an IT Technical role, with a business that has a vast portfolio of networking products that are sold to businesses and end users. As the Technical Support Engineer you will be responsible for;
* Taking inbound calls on the technical support team and assisting customers with their enquiries and questions.
* Advising other products where possible to widen the customer`s product knowledge of the business.
* Recording calls and specifics of advice offered.
* Escalating problems or complaints to the right departments.
* Growing your own IT knowledge to improve the level of service offered on the support desk.
Hours of work Monday to Friday - 9am to 5.30pm.

REQUIREMENTS - IT Technical Support Engineer - 1st Line
* Excellent telephone manner
* Able to demonstrate an excellent understanding of networking fundamentals; LAN / WAN.
* Previous experience working in an IT support role or have a degree in IT and keen to start your IT career with an award winning vendor.


Excellent prospects to join an expanding team and expand your IT knowledge in Networking products and capabilities.


An award winning worldwide vendor in the IT Channel.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Technical Support Engineer, 1st Line Support, Customer Service, Technical Support, Computing, Networking, LAN, WAN, OSI Model,

INTERESTED? Please apply to our retained consultant Kerry Austin quoting IT Technical Support Engineer - 1st Line, reference KA1609-44 to DD: +44 (0)(Apply online only) Wallace Hind Selection. The Old Vicarage. Duston. Northants. NN5 6JB. Tel: +44 (0) (Apply online only). Please note that the postcodes used for this vacancy are for searching purposes only, they may not refer exactly to where the role is based
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