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Service Delivery Executive job in Wakefield

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Job Ref:  204670287
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Wakefield
Post Code:  WF2
Salary:  £25000 - £27000/annum Benefits
13/10/2016 04:00
We are looking for a Service Delivery Executive to join our Service team in Wakefield. This is excellent opportunity for someone who is looking to join a global technology company. The ideal candidate should have experience working with ISO compliance certification / compiling MI / Account Management reports.

Main Responsibilities:

*Managing the operational relationship for the MOJ account dealing with internal and external customers
*Providing SLA and MI for the account in line with contractual obligations, ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used
*Managing stock levels of all elements to deliver the contracted service
*Apply continual service improvement to the operational delivery
*Mange change within the account including managing the template change processes
*Dealing with customer calls and queries including complaints and escalation management
*Assisting with the alignment of SDC processes to SIAM
*Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance
*Ensures resources, capabilities and capacity to meet both existing and new business demand
*Assisting with the operational readiness processes for onboarding the MOJ into the operations
*Facilitating the management of the eCAPM processes with the operations
*Support billing in each SDC and the migration and management to off shore
*Contributing to ISO compliance and certification
*Facilitating the incident management processes
*Confidence in leading presentations and senior meetings with key stakeholders

Candidate Skills, Knowledge & Abilities

*Knowledge of print / mail operations and production software processes
Experience and knowledge with ISO processes and procedures, compliance, security and audit activity
*Proven ability to communicate and influence at all levels of the business
Responsive and able to prioritise
*Energy and capability to use own initiative to manage and influence people to deliver required results
*Excellent team player and able to work with, coach, mentor and energise others in the team
*Self-starter, the successful candidate will be well organized, operating with minimal supervision
*Proven client relationship management in a private or public sector and be confident in dealing with senior stakeholders
*The ability to deliver a service that meets SLA and delights the customer
*The role is based in Wakefield with the requirement and flexibility to carry out planned travel to Uxbridge specifically, but flexible travel to other locations

Xerox is the world's leading enterprise for business process and document management. It's services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s)
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