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Support Analyst job in Leeds

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Job Ref:  204669775
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Yorkshire
City:  Leeds
Post Code:  LS7
Salary:  £26000 - £28000/annum
18/10/2016 14:19
IT Support Analyst - West Yorkshire

I am recruiting for a 1st/2nd line Engineer to join a successful Legal client of mine in West Yorkshire.


* Be the 1st and 2nd line support for issues raised via telephone and email
* Work as part of a team to efficiently manage the resolution of issues at first and second line
* Log calls in a detailed and accurate manner to enable efficient resolution of the issue
* Document issues accurately to build up a knowledge base

Skills and Characteristics;

* Good communication skills and an excellent telephone manner
* Troubleshooting and problem solving
* 'Can do' attitude towards problem solving and resolving issues
* Good analytical skills for identifying root causes
* Interpersonal skills to interact and leverage the knowledge of the other IT Areas
* Has a degree of flexibility in their working hours to match the needs of the business when necessary


* Legal background
* Knowledge of MS Windows and Microsoft Office applications
* Knowledge of networking and data communications and a good understanding of user administration in a Windows Active Directory environment.
* As well as desktop support, hardware support will be required so an understanding of PC hardware is essential

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