|Job Ref:||204669384||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Kent||City:||Folkestone||Address:||Post Code:||CT19||Salary:||£33000 - £35000/annum||Post Date:||13/10/2016 03:57|
Partners Recruitment Ltd are recruiting an Application Support Consultant.|
THE ROLE :
o Provide 2nd & 3rd line application and infrastructure support.
o Problem management.
o Service improvement.
o Patch management.
o Technical innovation.
o Performance monitoring.
o Business continuity.
o Event management.
o Application design and development.
o Project support & delivery.
o Assist in the development of the project plan by reviewing tasks, timescales, resource requirements, dependencies, risks and issues.
o Risk management.
o Documentation and knowledge sharing.
o Asset and configuration management.
Customer focus - a well-developed individual with a professional, consistent positive attitude towards the customer. Acts on behalf of the customer to resolve IT issues efficiently.
Has a good technical and functional understanding of a range of security, business, monitoring, inventory, messaging and collaboration applications. Is considered a subject matter expert in at least 1 product technology area (e.g. networking, servers, voice systems).
Good service partner management skills.
Methodical approach to problem solving, works through a problem in a controlled, logical manner using a consistent approach enabling an efficient resolution to both simple and complex problems.
Good communication skills - able to relay key messages to a wide range of people.
Has a flexible approach and is able to react and respond to changing situations within the business and IT team.
Able to learn new technologies quickly by utilising existing knowledge of other systems.
Able to work with minimum supervision to tight deadlines.
Closing date Wednesday 12/10/16.
For a private & confidential discussion, please contact Kate Gorrie on (Apply online only).
Partners Recruitment Ltd is acting as an Employment Agency in relation to this vacancy