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ERP Software Tester & Help Desk Executive job in Brinkworth

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Job Ref:  204668618
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Wiltshire
City:  Brinkworth
Post Code:  SN15
Salary:  £25000 - £30000/annum Salary Dependant on Experience
13/10/2016 03:57
Due to continual business growth Openda are looking to recruit an enthusiastic ERP Software Tester & Help Desk Executive who is keen to join our team and grow with us.

The Candidate:

The role will include the following main duties:

- Be a part of the first line email/phone support team to customers who have queries in respect of using the QX ERP system or are reporting system errors
- Testing of the QX ERP software from a user perspective to ensure customer enhancements and new product features are developed in the most logical and efficient way from an end user perspective
- Testing of the QX ERP software to identify all errors/bugs from a user perspective prior to release taking into account agreed timescales / SLAs
- Liaising closely with the developers during the development and testing process to ensure errors/system bugs are communicated effectively and fixed in a timely manner to maintain customer SLAs
- Developing test plans to ensure a logical and methodical test process takes place to ensure all aspects of any system development is fully tested end to end
- User Documentation of the QX system - both written and video help guides
- Working with the different members of the company to recommend system enhancements based on customer feedback and own user experience of using the QX system

The successful candidate will ideally have experience of some or all of the following :

- Knowledge of the wholesale, distribution and/or manufacturing industry and using ERP/Supply chain products
- Have experience in testing software solutions from a user perspective
- Be confident using Systems, Microsoft Windows and other Microsoft family products in particular Excel and Powerpoint
- Have customer service/help desk experience and excellent communication skills
- Have the ability to pay attention to detail and possess quality management skills
- Have project management experience and be able to manage multiple test plans at a time
- Be able to work under pressure to tight deadlines
- Be confident, assertive and persuasive when dealing with the development team and external clients
- Be able to work both as part of a Team, and have the initiative to work alone as the situation demands
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