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IT Service Asset & Configuration Manager job in South Birmingham

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Job Ref:  204668463
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  South Birmingham
Salary:  £35500 - £44500/annum + Excellent Benefits
13/10/2016 03:58
IT Service Asset & Configuration Manager
£35,500 - £44,500 + Excellent Benefits & Working Conditions
Based Wythall, South Birmingham (B47)


This is a fantastic new opportunity to join a newly expanded in-house IT team. The role is to ensure that accurate inventories, audits and records of all hardware and software assets owned and used by The Phoenix Group are maintained throughout their lifecycle.

The Role specifics:

If you are successfully placed in this position some of the key tasks you would be required to deliver are:

- Develop and document Service Asset and Configuration Management policies and processes
- Develop and manage a Software Licence Management framework, tracking usage and deployment of software assets
- Develop, configure and maintain Asset Management tools and supporting functions, controls and reporting to maintain asset management to a high level of accuracy
- Ensure that the asset management methods and processes are properly approved and communicated to staff before being implemented
- Execute process controls, to ensure that staff comply with process and data standards
- Plan and maintain the population of the asset management system
- Provide advice and guidance to other teams within Phoenix IT to ensure timely deployment of software licences and hardware assets, initiating appropriate Procurement activities where required
- Work with the Desktop Packaging team to ensure all new software is packaged for deployment
- Devise key performance indicators (KPIs), providing data for reports and metrics as required
- Identify opportunities for process / tool improvements and prioritise and drive the implementation of these to maximise benefits

What we are looking for:

- Managing configuration management data
- ITIL Foundation level qualification
- ITIL Intermediate qualification in Service Transition (or higher) would be advantageous but not essential
- Software licence management best practice
- Experience of SAM discovery and audit tools, such as SNOW and Spider
- Experience of an IT Service environment operating a virtualised shared IT infrastructure
- Data modelling in databases and Excel
- Ability to communicate with business leaders within the Phoenix Group
- Relationship building at all levels
- Excellent written, oral, presentation and facilitation skills

About the company:

Joining Phoenix offers you the exciting prospect of putting your learning and development expertise to the test with one of Britain's Top Employers and the UK's largest consolidator of closed life assurance funds. Operating in a market that has a capitalisation of around £2.0 billion, we are a member of the FTSE 250 index, with a premium listing on the LSE, 4.5 million policyholders and assets under management of £47 billion.

N.B. When on the Phoenix Careers site, first time visitors will be asked to register before applying.

Closing date: Midnight, Tuesday 4th October 2016
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