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Electronics Service & Support Engineer job in Southampton

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Job Ref:  EMP375301
Employer:  Matchtech Group plc.
Country:  United Kingdom
County/State:  Hampshire
City:  Southampton
Salary:  £30,000/year
14/10/2016 21:32
The Electronics Service & Support Engineer will act as the key technical intermediary between the customer and the company and will be required to have detailed technical knowledge of the company’s product portfolio.

Electronics Background, Maintenance & Repair Experience, Technical Knowledge

The Job
This role would suit someone with extensive electronics knowledge with an ability to interact with customers effectively over the phone and via e-mail. This role is predominantly office based with some field based hands on technical support.
• Offering support (telephone, email and/or on-site) in event of an equipment fault across Europe, the Americas and Asia including fault finding, field repairs and installation of product upgrades.
• Providing commissioning support to integrators.
• Participating in the global Product Support response help line.
• Able to travel to customer sites across Europe, USA and Asia, travel would tend to be around 10% and could be at short as well as planned notice.
• Providing support for the evaluation process at the start and during the evaluation, including head installation.
• Training the distributor network in service and support.
• Supporting the generation of customer facing documentation and generation of training manuals and spare parts lists.
• Participation in the development of new products and New Product Introduction (NPI).
• Proven experience as a Field Service Engineer from an electronics based, high value capital equipment sector such as; medical devices, laboratory devices, semiconductors or other high value instrumentation environments
• Experience working in a Product Support team or Service & Repair role is essential.
• Experience in a customer-interfacing role.
• Previous experience with lasers, especially fibre lasers, including fault finding at a system level, is preferable but not essential.
• Previous experience working with fibre optics is preferable but not essential.
• An individual whom is ex-forces within an electronics capacity would be of distinct interest.
Hours: Monday – Friday 9:00am – 5:30pm (although flexible on this)
Salary: £30,000 pa
Location: Southampton
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