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Corporate Receptionist - Slough job in Slough

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Job Ref:  SS17338
Employer:  Interserve
Job Type:  Permanent
Country:  United Kingdom
City:  Slough
Post Code:  SL1
19/10/2016 00:07
Hourly Rate Bands N/A Salaried/Hourly-Paid Salaried

Position Overview
As a Perception Receptionist you will be the first person a visitor or client meets or speaks to on the telephone therefore your primary value will be to make that all important good first impression by demonstrating a high level of customer care and professionalism

  • Meet and greet visitors, occupiers and clients by providing a five star welcome
  • Signing in visitors according to security procedures and processes and direct to the relevant floors
  • To announce visitors as appropriate in line with the team agreement
  • To assist visitors and occupiers with queries in a knowledgeable and professional manner
  • To offer additional assistance as and when required
  • To deal with complaints in a calm and professional manner
  • To maintain excellent customer care and front of house standards at all times
  • To adhere to the sites security procedures and regulations as set out by management
  • To answer the telephones from customers and occupiers in a friendly, timely and professional manner
  • To deal with any questions or queries and escalate where appropriate to the Line Manager
  • To carry out a daily walk-around and report any maintenance or cleaning issues in the building to the relevant departments through the Helpdesk system
  • To keep the Reception area tidy and clean at all times
  • To carry out administrative tasks and duties as and when required
  • To unpack, sort and announce the post the clients as soon as possible
  • To adhere to company policies and procedures at all times
  • To carry out daily hosting duties in order to welcome visitors and occupiers to the building and assist them with any enquiries
  • To maintain a close working relationship with the relevant Building/ Facilities Management staff and co-ordinate efforts with respect to matters such as Emergency Procedures, building safety, fire and bomb threat evacuations.
  • To ensure that the company and statutory health & safety regulations are adhered to at all times
  • To ensure that the security industry is represented in a professional manner and to always comply with the requirements of the Security Industry Authority that should be completed within your job role.

What we are looking for
  • Experience in a 5* Hotel, Airline or Corporate Reception experience
  • Previous proven customer service experience
  • IT Literate with working knowledge of Microsoft Package
  • Excellent communication skills, both written and verbal (Essential)
  • To take ownership and pride in your Reception area
  • To take a leading role in your own personal development
  • To work in a flexible manner toward and changes/needs of the business
  • Able to handle multiple tasks and dealing with a number of clients simultaneously
  • A working knowledge of Microsoft Office

Additional Information
  • Permanent
  • Part time
  • 27.5 hours per week
  • Shift pattern: 8:00am to 1:30pm and 12.30pm to 6:00pm
  • 20 days annual leave (pro rata)

About the company
Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.3 billion and a workforce of 80,000 people worldwide.
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