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Service Desk Engineer/Technician job in Blackpool

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Job Ref:  429105752
Employer:  Adzuna
Job Type:  Permanent
Country:  United Kingdom
County/State:  Lancashire
City:  Blackpool
Address: 
Salary:  From £18,000 to £20,000 per annum
23/09/2016 02:54
Our client is a technology support provider looking after the needs of a wide range of businesses within the UK predominantly in the leisure sector. They are looking to recruit an experienced all round technician to work as a member of our Service Desk team based at their Lancashire Head Office. The ideal candidate will: Have general computer engineering skills Be highly motivated Be confident Be an excellent communicator You will require skills in the following areas: Excellent knowledge of Microsoft Office 2010 / 2013 Packages Excellent knowledge of Microsoft Server 2010 R2/ 2012 R2 and Active Directory Knowledge of Cisco VPN & 2 way authentication To troubleshoot TCP/IP problems over a wide MPLS network Knowledge of BES system Knowledge of mobile phone support You should be able to demonstrate; Skills with remote application support The ability to log helpdesk calls, categorising and dealing with 1st line issues on the in-house Service Desk system The ability to judge when to refer issues to 2nd/3rd line support and/or external service providers The ability to manage, administer, configure and troubleshoot issues The ability to escalate requests to the correct team within the company The ability to work under pressure and meet deadlines The ability to provide remote assistance Ability to learn & troubleshoot issues with bespoke in-house software applications Strong communication skills - Both face to face and over the phone A strong customer-centric attitude You must: Be prepared to work on a 7 day rota Hold a clean driving licence If you think you've got what we're looking for, we'd like to hear from you Only applicants with relevant skills and experience will be contacted. This job was originally posted as NA
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