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Customer Call Advisor - Solihull job in B90 4NE

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Job Ref:  429654060
Employer:  Adzuna
Industry:  Civil and Structural
Job Type:  Permanent
Country:  United Kingdom
City:  B90 4NE
Address: 
Salary:  Meets national minimum wage
23/09/2016 02:59
Reports to: Shift Supervisor Reports in: NA Location:Birmingham, B90 4NE Subsidiary employer:A2B Radio Cars Salary / Grade: £ National Minimum Wage A2Bis a subsidiary company of Veezu Ltd. We are looking for passionate, dedicated and motivated Call Advisors to provide exceptional levels of customer service to our drivers and customers answering incoming calls and taking bookings. Responsibilities: - Answer calls professionally, respond to customer inquiries, research required information, process customer complaints, provide customers with product and service information, enter customer information, process orders, forms and applications accurately - Undertake general administrative duties necessary - Data entry - Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures - Undertake any other duties as required commensurate within the grading of the post Key Competencies: - Flexible to work various shift patterns (including nights and/or weekends) - Proven experience of providing exceptional levels of customer service - Good knowledge of the location Hours; 40-45 hourson average per week, potentially increasing depending on business requirements. Overtime often available. this position is a full timeopportunity on a flexible contract. Hours may include nights and weekends. Applicants must be able to commit to weekend and night work before applying
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