|Job Ref:||204681822||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Surrey||City:||Cobham||Address:||Post Code:||KT11||Salary:||£24000 - £25000/annum||Post Date:||14/10/2016 03:42|
We are recruiting for a highly organised technical Customer Support Specialist working for a technology business based near Cobham. You will have experience of Software and Website applications. |
As a Customer Support specialist, you will be responsible for providing an outstanding level of support to our clients whose e-commerce websites we develop, host & support.
You will be managing requests for support and assistance from our clients (we have over 50, so the work is fairly diverse), as well as looking into technical queries and problems our clients have from time to time in the daily operations of their e-commerce websites.
Clients report support requests via an online portal, with extra information and follow-up by phone and email. Having learned the e-commerce software we use (Magento), you will analyse, diagnose and deal with any issues reported - as part of our support and operations team.
Responsibilities will include:
•The first point of contact for support and service queries for existing clients.
•Communicate with our customers via email, support tickets and telephone to resolve issues.
•Diagnosis, analysis and resolution of customer technical support issues
Writing and amending our published help pages for support queries.
Working with third party vendors in resolving operational issues via email, support tickets and telephone.•
Management reporting and statistics on activity and agreed metrics
The successful candidate must have
• Previous experience in software and/or online website application customer support. •
Experience in using an online ticketing system
• Familiarity with browser-based business applications/software
• Excellent track record in administration and time management
• Ability to handle a wide range of tasks, queries and ad hoc requests • Ability to communicate confidently at Director level
• An understanding of online technologies (websites, browsers, etc.)
The successful candidate would have the following attributes:
Impeccable telephone answering, email communication and customer service skills.
Articulate and well-spoken with first class English
Reliable and flexible.
Personable and fast to react.
Ability to handle stress and work well under pressure.
An understanding of online technologies, such as websites and browsers
A full driving licence and access to your own vehicle, due to the remote location of our client's office
The Salary for this position is £24,000 to £25,000 negotiable.
You must have your own transport for this role due to the location