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Customer service agent - Reading job in Reading

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Job Ref:  e20007026a
Employer:  Thames Water
Industry:  Water
Job Type:  Permanent
Country:  United Kingdom
County/State:  Berkshire
City:  Reading
Post Code:  RG2
Salary:  £17500 per annum + pension
23/09/2016 11:43

What is the purpose of the role?

Working in the clean and waste water operations team you will have the opportunity to provide a first class resolution services for customers. You will handle and resolve inbound customer enquiries relating to customer issues, such as burst drain pipes or sewage leaks, you will need to recognise the problem and identify the relevant information to be able to send out an engineer to solve the problem. Full training will be provided to help you deliver an exceptional service to our customers.

What makes this role unique?

Are you passionate about customer service? Do you have experience of delivering excellent service to customers, either face to face or over the phone? We are recruiting for a highly motivated and fast paced team within Thames Water's customer service centre in Reading. There has never been a more exciting time to join Thames Water than right now. So if you are passionate about customers, have a great attitude, love solving problems and want to be part of a great success story then we're here for you.

What will this role involve?

This role will involve:

Taking and receiving customer calls to discuss issues around clean and waste water.

Meeting quality monitoring targets to ensure that that the customers' practical and emotional needs are met.

To be the voice of Thames Water to customers and represent the company professionally and with pride.

To meet or exceed departmental and personal objectives and key performance indicators.

Clearly demonstrate Thames Water values to both internal and external customers.

What are we looking for?

You will need to have a strong background in Customer Service and, ideally, experience in working in a contact/call centre environment. Full training will be provided. You will be able to deal effectively with customer issues in a professional manner. A clear and concise communication style is essential and you should demonstrate a brand awareness to ensure that Thames are delivering a consistently high service to its customers at all times. You must have the ability to work within a fast paced, sometimes pressurised environment.

Thames Water information and salary details

This is a permanent position based in Kemble Court, Green Park, Reading, paying an annual salary of £17,500. The hours for this position are; Monday - Friday 07:00 to 21.00 on a rotating shift basis (with 1 Saturday or Sunday in 2 working shifts between 09:00 to 19:00 hours). Total hours for this role are 36 hours per week.

About Thames Water

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change.

On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.

We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this.

To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months.

We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunities employer.

Closing Date: The closing date for applications is 21/10/2016.

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