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Customer Service Coordinator –maternity cover job in Cambridge

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Job Ref:  1618461
Employer:  Tyco
Country:  United Kingdom
County/State:  Cambridgeshire
City:  Cambridge
Post Code:  CB1
14/10/2016 22:09
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit NA or follow us @johnsoncontrols on Twitter.

Initially on a 12month contract.

We are looking for an experienced customer service professional with experience of liasing, arranging and dispatching Engineers as required.
  • You will take phone calls from customer sites for repair and maintenance work. Updating the status of all jobs either on the company systems or client systems.
  • Maintaining location records of engineers and escalating any technical or resource issues to management.
  • Timley production of monthly invoices.
  • Spares ordering and dispatch.
  • Coordination of standby rota.
Background- a customer service background (ideally dealing with co-ordination activities but not essential).

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