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Support Specialist job in Vancouver

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Job Ref:  6fc60565
Employer:  Direct Solutions - Canada
Country:  Canada
County/State:  British Columbia
City:  Vancouver
10/10/2016 09:31
Job Description:

One of our client is looking for Support Specialist. This is a contract based of Vancouver, BC. If interested, please apply ASAP. Position Description Our client is looking for member to join their team of talented, creative, fun-loving professionals from around the world who are united in their passion for gaming. Located in Vancouver, Canada, the studio is dedicated to pushing the franchise to new heights with its belief that if you want to go far, go NA are looking for a passionate and driven individual to join the team and provide specialized support for our franchise titles and properties. This role will support the Service Manager in monitoring the day to day operational health of our systems and regular production updates. In the event of an operational issue, the Support Specialist will be responsible for responding to and investigating incidents in a timely fashion. This will involve working in tandem with our development team and other internal groups and technical partners to solve problems with complex infrastructure systems. Key Responsibilities:Capture and entry of operational issues in the Ops Issue Management SystemCommunicate with partners on issue investigation status and incident resolutionUse various tools to perform incident investigation and to determine root causeCommunicate findings to Service Manager and update information in the Issue Management SystemDocument commonly encountered issues and their resolutions as knowledgebase articlesReview error reports and investigate cause for most common errors for each applicationFacilitate the scheduling, review, and deployment of application updates in the NOCMaintain NOC equipment and monitoring infrastructure to ensure all systems are operational and readyfor NA dashboards and new alerts to improve monitoring capabilitiesIdentify opportunities to streamline operations, optimize support efforts, and improve incident handlingprocesses Skills:Methodical, self-starter, proactive attitudeProblem solving and troubleshooting skillsWell organized with strong attention to detail Excellent written and verbal communication skillsAbility to manage multiple tasks and prioritize accordinglyAbility to stay focused in a high-pressure, team environment Requirements:1 year of working in a service desk environment ideally supporting a client or web applicationAbility to write detailed and accurate descriptions of complex issues, reproduction steps, and resolutionsFamiliarity with investigative tools such as Splunk, Fiddler, and WiresharkCapable of constructing data queries and performing data analysis is essentialExperience working with complex enterprise systems, networks, and servicesExperience with various programming, query, and scripting languages would be an assetMust be able to work evenings, weekends, and holidays on a regular basis Brainhunter Systems Ltd. is committed to providing accommodations for applicants with disabilities. Should you require accommodation in relation to a disability please advise us and Brainhunter will find an accommodation that best suits your individual needs.
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