|Job Ref:||SS18215||Employer:||Interserve||Job Type:||Permanent||Country:||United Kingdom||City:||Redditch||Address:||Post Code:||B98||Post Date:||18/10/2016 00:12|
Hourly Rate Bands N/A Salaried/Hourly-Paid Salaried |
Interserve's National Service Centre currently provides Customer Service and Service Delivery across 22 of our contracts, providing our customers with first class service for their facility management needs, and also providing operational support to our Internal Engineering teams to ensure that we respond to our customers' requests correctly first time and within the agreed timeframe. It is our responsibility to manage the end to end process as efficiently and cost effectively as possible. Investment in our IT solutions has driven some exciting changes, and we are looking for a Scheduling Specialists to join our newly formed VIPER Service Delivery team. The VIPER Service Delivery team is using the latest scheduling software to manage 80 engineers, ensuring the correct utilisation of the national engineering resources and that external suppliers are engaged where required, whilst completing the administration processes correctly every time and that all of our customers' requests are responded to within their agreed SLA. The team is not directly responsible for the management of the engineers; however they are responsible for the management of the engineer's workload, time and productivity.
The Specialist will provide a highly efficient service. They will deploy the correct resource to ensure a first time resolution and fix for the customer, ranging from deploying an internal engineer with the correct skill, through to arranging for one of our subcontractors to attend but above all, arranging for a fix to happen in the quickest possible time.
Totally unflappable and full of initiative, the Scheduling Specialist will always take full ownership of each customer request and know how to come up with the best solution in double quick time. They will know their way around a computer; understand excellent service delivery and the importance of accuracy and customer focus. Above all they will be people centric and go out of their way to help colleagues and customer alike.
What we are looking for
Working within a scheduling environment; knowledge of MAXIMO v7 or other CAFM systems; knowledge of working with scheduling software would be advantageous
Compliance requirements: Counter Terrorism Check
Shift pattern: C ontracted hours will be 37.5 a week, Monday - Friday (with 1 in 6 Saturday) The successful candidate may be required to work outside of these hours to meet the needs of the business and flexibility would be required from Monday to Sunday.
About the company
Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.1 billion and a workforce of over 75,000 people worldwide. We are committed to equal opportunities for all.