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Deskside Engineer job in London

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Job Ref:  204689187
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  London
Post Code:  WC1A
Salary:  £25000 - £32000/annum
19/10/2016 09:42
One of our key clients is recruiting for a Deskside Support Engineer role in London.

You will responsibility for hardware and software support services within the Desktop space, maintaining customer satisfaction through problem resolution, Service Level Agreements (SLA) and being the recognised specialist of a localised technical team. The role involves exposure to other Technical Services technologies groups, and requires a solid understanding of how these interact together and the processes for delivery.

The successful candidate should be able to:

* Be a fully experienced employee able to handle more complex work or service provision.
* Work with limited supervision to achieve agreed targets and goals.
* Demonstrate specialist technical knowledge.
* Act as an informal or formal point of reference for technical specialist skills within team.
* Actively participate as a team member - share with colleagues knowledge, skills and experience of process, product, standards and systems.

Key accountabilities:

* Liaise with Service Desk, Service Managers, Technical teams and other work groups.
* Troubleshoot hardware and software problems
* Set-up and configure new systems and hardware upgrades
* Maintain current environments and software policies
* Ensure Service Level Agreements are met and maintained
* React to escalations appropriately and in a timely fashion
* Achieve high quality of service support to the business community

Required experience:

* IT experience, with proven technical support experience
* Solid knowledge of desktop environments Windows 7, MS Office, Project Tools
* Good knowledge of voice/network architectures.
* Experience supporting remote working solutions
* Knowledge of IP Telephony and audio/visual mediums experience
* Industry Recognised Qualifications - MCDST,MCSE.
* ITIL foundation certificated ideally, although this can be offered.

Interpersonal skills

* Customer-service focus, with a positive, ''can do'' attitude
* Initiative taker, results driven
* Able to work under pressure and on tight deadlines
* Organised with good attention to detail
* Analytical and problem solving skills
* Excellent verbal and written communication skills
* Flexible team player, comfortable in a multi-national environment
* Keeps the customer at the heart of all work undertaken
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