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1st Line/Helpdesk Support job in City of London

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Job Ref:  204689001
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  London
City:  City of London
Post Code:  WC1A
Salary:  £20000 - £25000/annum
19/10/2016 09:42
1st Line/Helpdesk Support Engineer

London - Permanent - £20,000-£25,000

Minimum 1 years experience with GREAT customer service skills


* Provide excellent customer service to external clients, providing first line reactive support
* Act as a first responder triaging calls and escalating according to process
* Proactive assistance on tasks relating to projects as delegated to by colleagues
* Troubleshoot problems by telephone, remote access and on-site visits
* Help improve company systems, procedures and knowledge
* Participate and contribute to ad hoc and planned training
* System builds, configuration and installation (remote or on-site)
* Diligent documentation and time-keeping
* Solution and technical research and development for internal and client use
* Continuing studying and certification, possibly as part of probation


* Are confident communicating with people by telephone, email and in person
* Are well-organised, thorough and able to plan and prioritise lists of tasks according to SLAs
* Enjoy helping people and working in a team, learning quickly and sharing knowledge
* Love technology : especially Microsoft (Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, networking, backup, virtualization
* Have at least one MCP relating to desktop support and want to gain certification rapidly to advance your career.
* Have spent at least one year in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
* Like to work on making yourself and your team better
* Are a stickler for detail

Huntress Group does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Group acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
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