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Level 1/2 NOC Technician job in Cheltenham

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Job Ref:  204682569
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Cheltenham
Post Code:  GL50
Salary:  £20000 - £25000/annum Shift Allowance + Benefits
16/10/2016 03:41
Job Title: Level 1/2 NOC Technician
The CPS Group are currently recruiting for a Level 1 / 2 NOC Technician based with a dynamic, growing company in Cheltenham. Your responsibility will be to ensure that first line support is consistently provided and remains at a high level ensuring SLAs are met and recorded accordingly and that the use and escalation to internal and external services are utilised as and when they are required.

Day to day operations:
* Liaise directly with Customers, vendors and suppliers in a courteous professional manner
* Responsible for the administration of first line NOC working practices and procedures
* Manage update/changes of relevant first line documents in various procedure binders and online accessible locations whenever directed
* Owner of end to end first line ticket management, ensuring that all tickets are logged, updated and communicated correctly with detailed information and escalated to the correct technical level
* Competent use of IT Tools (printing, file system)
* Knowledge of internal and external SLA impacting processes i.e. goods in/out
* Remotely accessing customer networks via VPN and RDP.
* Basic troubleshooting of network devices and communications links
* Back up customer and internal IT infrastructure as required.
* Basic operation customer networks, logging in and understanding events.
* Functional escalation of incidents as required.
* Ticket control and administration.
* Responsible for NOC shift handover completion.
* Control and ownership of all 1st line NOC activities
* Ensure processes are followed achieving committed SLAs and KPIs.
* Adhere to all NOC Procedures.
* Achieve customer satisfaction with regards to network performance.
* Participate in 24 x 7 SHIFT work roster.
* Will be responsible for proper operation of the NOC.

Specialist skills / Attributes
* Competent use of IT Tools (printing, file system)
* Customer Focus
* Relevant Technical competence (any data networking, telecoms, WiFi technology or GPS network synchronisation experience an advantage)
* IT Literate (MS Office)
* Willingness to Learn
This job is suitable for applicants looking to work a shift pattern allowing for 24/7 coverage and will involve weekend and weekday shift pattern working. Working pattern of 4 on, 4 off.

To find out more information regarding the role, or for immediate consideration please drop your CV in.
Alternatively, contact James Chau on 02920 37 55 99 or

CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy
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