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Incident and Problem Manager job in Warwickshire

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Job Ref:  204682351
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Warwickshire
City:  Warwickshire
Post Code:  B49
Salary:  £40000 - £53000/annum Company benefits
19/10/2016 09:42
Incident and Problem Manager - Warwickshire - Permanent

Manages the incident and problem management processes within IT- both inside and outside of normal operating hours. You will be the responsible officer in IT for ensuring that problems are prioritised and managed in accordance with defined procedures. Owns the timely resolution of IT major incidents to ensure that the appropriate activities are taken both during and after the incidents occur in order to minimize the impact of incidents to the business. Accountable for all communications about incidents and problems including notification of resolutions. Is accountable for removing the impediments that have the potential to or actually cause problems within the Service Operations function. Uses the analysis of lessons learnt from problems and incidents to seek continuous improvements in the service function.


* Out of office support, 1 in 4 on call
* Ensuring that problems are prioritised
* Managed in accordance with defined procedures

Professional qualifications or essential experience required:

* ITIL Service Operations qualification - intermediate level
* Considerable experience in a Service Operations role
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