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CRM Administrator job in Willenhall

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Job Ref:  204686753
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Willenhall
Post Code:  WV12
Salary:  £35000/annum Circa £35,000
19/10/2016 15:53
CRM Administrator

A.F. Blakemore & Son Ltd is one of the largest and most forward thinking family-owned businesses in the UK. The company began life in 1917 as a counter service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,500 people with a turnover in excess of £1.1 billion.

Position: CRM Administrator
Location: Rosehill, Willenhall, West Midlands, WV13 2JP
Contract type: Permanent
Hours: 40 hours per week; Monday - Friday
Salary: Circa £35,000 + potential sales bonus
Benefits: Staff Discount, Company Pension Scheme, Company Sick Pay Scheme, Additional Holidays, Long Service Awards, Cycle to Work Scheme, Life Cover, Employee Volunteering opportunities.

Closing date: October 9, 2016


To provide 1st / 2nd line support to end users, set up workflows, alerts and campaigns and to work with Sales Management using CRM and BI data to identify initiatives.


- Follow and implement the data management strategy; including user policies and training materials, set refresh cycles, group minimum data requirements and data quality statistical reporting for achieving and maintaining high data quality
- Ensure that CRM applications meet corporate objectives, fulfil end-user requirements, identify and resolve business requirements issues
- Assist in the creation of long-term strategic goals for achieving and maintaining high data quality in conjunction with CRM users, department managers, and other key stakeholders
- Maintain policies, procedures, and associated plans for CRM software administration and appropriate use
- Work with management to analyse CRM data and help the business to increase loyalty and prospect to customer conversion
- Manage and progress end user support calls. Document clearly problem description, each activity and solution in the helpdesk for each case
- Identify and ensure the resolution of data quality issues and ensure data uniqueness, integrity, accuracy, consistency, and completeness in a cost-effective and timely fashion
- Perform data profiling on a regular basis, and generate data quality statistics. The results of these audits should be communicated to business owner of the data, IT, and the appropriate business units
- Identify causes of poor data quality, implement solutions and communicate findings to employees, management, and stakeholders
- Provide end-user training as necessary with regards to the effective and efficient use of database and resources
- Manage end-user communication; such as the CRM Monthly / Weekly support newsletter and customer events
- Design and deliver reports as requested by management


- Good numeracy and literacy skills are required
- Experience of Microsoft CRM Dynamics administration and support is essential
- Previous experience of data cleansing / purging essential
- SQL knowledge would be advantageous
- Previous experience in delivery of training to small groups preferable
- Previous experience of working within Field Sales or Sales Support functions would be beneficial
- Excellent communication skills and the ability to build strong relationships with colleagues and customers
- Strong organisational, planning and time management skills
- Ability to conduct research into database issues, standards, logs and products

You may have experience of the following: CRM Administrator, Data Quality, Sales Support, Data Cleansing, Reporting, Technical Support, Troubleshooting, Customer Relationship Management, SQL, Data Integrity, etc.

This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
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