|Job Ref:||204684820||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Merthyr Tydfil||Address:||Post Code:||CF47||Salary:||£28000 - £42000/annum benefits||Post Date:||15/10/2016 03:55|
Our client is a world leader in the provision and integration of cutting-edge technology, primarily specialist vehicles to the Defence and Security sectors.|
They are now seeking an EIISS Help Desk Lead, a Data Analyst to support Users and the EIISS Team with LogIS data queries.
The main focus of this role will be specifying and implementing data changes to the company and MOD Logistic Information Systems (Log IS) and to analyse the dataset to establish trends, areas of improvements and opportunities.
Responsibilities will include:
Drive the help desk team and instil a customer service culture that over delivers
Act as a technical escalation point for team members
Develop inter and intra team processes that promote efficiency and communications excellence
Promote processes that support the ITIL methodology, change management and risk management
Incident Management - The processing and coordination of appropriate and timely responses to incident reports
Customer Support - acting as a single point of contact to EIISS services via phone, fax, email and online for Users who are reporting issues, requesting information, access, or other services
Consultancy - The provision of advice and recommendations, based on expertise and experience, to address user needs
User Access Fulfilment - Fulfilling user access requests relating to EIISS services, in accordance with agreed procedures, and escalating where required.
Measure and report on service delivery performance metrics including customer satisfaction surveys and trouble ticket open, closed and breached statistics.
Qualifications & Experience required
Previous experience as Help Desk Lead
Excellent Communication, Written and Verbal Skills
Excellent Customer Service skills
Good problem solving skills
Good all round IT skills
Previous experience in developing and setting-up a Help Desk
Knowledge of IFS Applications
Knowledge of SysAid Application
Knowledge of Oracle Databases and Oracle client configuration
Familiarity with current British Army tracked and wheeled vehicles
Ability to work under pressure in a complex and rapidly changing environment
Flexible working habits
Software Test Engineer
Merthyr Tydfil, South Wales
£30-42k per annum
Keywords: Help Desk, Help Desk Lead, Senior Help Desk, Lead Help Desk, Data Analyst, Data Analysis, ITIL, IFS, SysAid, Oracle, Database, LogIS.
Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to sole British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.
This role is a PERMANENT position
Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy