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IT First Line Support Analyst job in Shefford

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Job Ref:  204684715
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Bedfordshire
City:  Shefford
Post Code:  SG17
15/10/2016 03:54
IT 1st Line Support to join our client's team of 4.

Responsible for initial responses to all internal queries on hardware (desktops, laptops, tablets, mobile phones, printers, copiers) and software (MS Office, Windows 10, ERP, CRM).

Queries come in via a ticketing system, email or phone.

Solving queries where possible or escalating to senior colleagues.

The ideal candidate will be:

* experienced in a network environment with Windows 10, ERP Systems, CRM Systems, MS Office, Printers, Copiers and Mobile phone support.
* Hands-on with installation of new equipment and configuration of computers
* An IT graduate who is a confident user of software and hardware who has an excellent telephone manner and is able to multi-task

Our client work a 34.5 hour week, Monday to Friday.

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business
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