Vacancy has expired
|Job Ref:||2c7c4de02||Employer:||Direct Solutions - Canada||Country:||Canada||County/State:||Ontario||City:||Markham||Address:||Post Date:||10/10/2016 09:33|
Customer Service Representative Nationwide Home comfort is a growing HVAC company which specializes in HVAC equipment, sales, installation and servicing for both commercial and residential properties. We have been in operation since September of 2015. We currently have a team of over 50 employees. We pride ourselves on providing exceptional customer service and we always strive to meet the needs of our individual customers. Currently, we are seeking a professional individual who can offer years of experience and compliment the work culture of Nationwide Home Comfort. Mandatory Availability: Tuesday to Saturday: 12:00 p.m. to 9:00 p.m. Job Responsibilities: General retention Following up on service calls Application processing Billing resolution Rescheduling of appointments Upselling to existing customers Confirmations of next day appointments Ability to provide exceptional quality service to new and existing customers Knowledge of the HVAC industry an asset Assess and report customer feedback for continuous improvement Troubleshooting with customers for equipment issues Skills: Good command of the English language Good communication skills must articulate well Computer literate must have Microsoft office experience Computer literate test will be conducted before hire Ability to multitask and problem solve in a fast paced office environment Must be able to work well independently Must be able to work well within a team environment. Must have 1+ years of experience in customer service/call centre Compensation: Based on Experience. Our ideal candidate must be available to work Holidays and from home on request. Nationwide Home comfort is an equal opportunity employer we do discriminate against any applicant on the basis of age, gender, culture, or religious belief, disability or sexual orientation.
Nationwide Home comfort is a growing HVAC company which specializes in HVAC equipment, sales, installation and servicing for both commercial and residential properties. We pride ourselves on providing exceptional customer service and we always strive to meet the needs of our individual customers.