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RapidServe Engineer job in Columbus

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Job Ref:  1600039R
Employer:  Cummins Inc.
Country:  United States
County/State:  Indiana
City:  Columbus
16/10/2016 03:03
RapidServe Engineer

No, this isn't one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Our Corporate Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you'll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Columbus, IN for a RapidServe Engineer. Cummins USA is where you can work on industry leading Engineering Projects.

Thinking Beyond your desk includes:

• Manages warranty claims according to the terms and conditions of multiple contracts for multiple international customers. Participates in continuous improvement efforts and standard work development for the department.
• Administers warranty claims according to the terms and conditions of multiple contracts for international customers; maintains global customer warranty profiles; manages material through internal and external suppliers for investigation and/or repair.
• Identifies trends to target and prioritize functional area improvement opportunities.
• Prepares analytical and interpretive reports for management and continuous improvement efforts.
• Assists in the improvement of existing tools, and in tools used to analyze and reconcile warranty costs including supplier recovery and partnership agreements.
• Supports the warranty team by working on assignments for testing, data conversion, and system configuration.

Skills & Experience Required:
Warranty Administration Procedures - Demonstrates knowledge of the Warranty Administration Manual with understanding of legal bulletins, understanding of the Standard Repair Time creation and challenge process, knowledge of warranty rules in regards to repair practices, understanding of policy guidelines, understanding of technical failure analysis, and knowledge of applications and warranty claim payment systems and processes.

Warranty Data Analysis - Ability to run standard warranty data reports and interpret output with some assistance.

Warranty/Policy Support - Demonstrates knowledge of corporate warranty system and Marketing structure basics to support OEM's, Distributors, and end user customers to maintain excellent partnerships and relationships.

Electronic Service Tools Product Knowledge - Utilizes proper electronic service tools to repair, maintain, and diagnose equipment. Can identify requirements for additional tools. Demonstrated knowledge of process to release new or specialized tools to meet the needs of new product releases.

Communication - Written And Verbal - Is able to effectively and clearly communicate in both written and verbal means.

Manage Execution - Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Delegates effectively and regularly with solid support and follow through. Uses defined processes to manage execution.

Analyze Issues - Understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Applies accurate logic in solving problems.
Required Education, Licenses or Certifications:
  • Bachelor's degree in related discipline is required.

Compensation and Benefits:

Base salary commensurate with experience and bonus. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify:

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity and start your career at Cummins today.

Not ready to apply, but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: company website .
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