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Senior Service Desk Engineer job in Hereford

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Job Ref:  204689997
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
County/State:  Herefordshire
City:  Hereford
Post Code:  HR4
Salary:  £35000/annum + Excellent benefits
17/10/2016 04:04
Senior Service Desk Engineer - Hereford - circa £35k + benefits

You will provide 3rd Line support to resolve complex faults with specific technologies and multi-technology solutions, including internally built technologies

You'll take responsibility for the 'day to day' management for all aspects of the infrastructure including servers, operating systems, system software, permissions, network (wired and wireless), application software, storage devices, back up, licensing etc.

You will contribute to major infrastructure projects as directed by the IT Infrastructure manager and IT Technical project manager, through design, developing, testing and implementation.

You'll provide a comprehensive Change Management Service for scheduling and delivering applications systems, software upgrades and patches and also to implement changes and upgrade designs into live environments successfully.

The technical ability to Manage the day to day operations of : -

-Windows server operating systems
-Active directory, account management, network permissions and group policy
-Switches, router and VLANS
-Payment gateways
-Microsoft Exchange Servers
-Microsoft office software (Inc. 365)
-Server and application virtualization
-Network storage devices
-SAN environments
-VM Ware and Hyper V
-VOIP (preferably Lync)
-Windows desktop operating systems
-Print servers
-Internet content filters, firewalls and proxy servers
-Backup solutions
-Uninterruptable power supplies and power management
-Excellent customer service and communication skills, written and verbal
-Experience supporting and administering Windows operating systems (windows servers, Exchange, Active Directory, etc.)
-Excellent Excel , Microsoft , Outlook, Word, Access and Office skills
-Experience building, supporting and administering virtualization technologies (ideally VM Ware and Hyper V))
-Monitoring tools i.e. SCOM, Nagios, Ops View etc.
-Microsoft Product Certified
-Extensive knowledge of Service Desk environment
-A full driving license
-Disciplined, self-organised and motivated to learn and improve

If you are interested in applying for this role, please send us your CV by clicking apply now
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