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Customer Care Manager job in Welwyn Garden City

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Job Ref:  204693677
Employer:  cv-library.co.uk
Industry:  Construction
Job Type:  Permanent
Country:  United Kingdom
City:  Welwyn Garden City
Post Code:  AL7
Salary:  £21 - £22/hour
23/10/2016 08:46
My client is an established residential developer based in Hertfordshire. They are looking for a temp or temp to perm Customer Care Manager to fulfil the role while a permanent member of staff is recruited.

Of course there will be scope for the permanent role to be offered to whoever takes up this position in the interim.

Key Responsibilities & Duties:
*Closely monitor the annual Customer Service expenditure within the region and put measures in place to control and minimise excessive or recurring costs
*Oversee the warranty operations including identifying and monitoring warranty issues to ensure full resolution
*Suggest improvements to the customer journey for the benefit of customers and the customer service team
*Manage sub-contractors to ensure that work is completed within agreed timescales and highlight any "red flag" issues to the Construction Director
*Visit customers as necessary to rectify and resolve defects
*Liaise with other departments on a regular basis, in particular the construction and sales teams
*Adhere to strict Health and Safety regulations
*Monthly reporting for management team meetings and management of the internal customer service management system (Sitestream)
*Liaise with NHBC claims department and attend resolution/insurance meetings
*Source specialist contractors as required
*Monitor and act on measures of customer satisfaction results via In-House Surveys and NHBC reports

Suitable candidates must have:-
*A sound knowledge of build techniques, NHBC standards and regulations
*Strong negotiation skills
*Team leading skills
*Excellent written and interpersonal skills
*Good analytical skills
*Competent PC skills including MS Word, Excel, Internet Explorer (or other web browser) and Outlook
*Display a professional and confident approach at all times
*Previous experience in client liaison in the construction industry

If you or anyone you know is immediately available for this role and can provide references, please submit an up to date CV's
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