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Mitel Technical Support Engineer job in South East

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Job Ref:  204695771
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  South East
Salary:  £35000 - £45000/annum PACKAGE
19/10/2016 03:26
Mitel Technical Support Engineer, 2nd Line Technical Support, Mitel 3300 / MiVoice Business MCD, VMCD, MiCC, MiCollab, Virtualisation. Managed Services Technical Support.

Home Based in the South East ideally, to £40K + Package.

A leading Mitel Re-seller, through continued growth and expansion is on the lookout for a Mitel Skills 1st - 2nd Line Technical Support Engineer to work from home to provide remote technical support to their clients, business partners and colleagues. Whilst being primarily a NOC role, you'll be encouraged an active engagement in project work so you maintain a good working knowledge and experience.

We require someone with relevant skills, qualifications and good experience on Mitel MCD, VMCD, MiCC, MiCollab, Virtualisation etc.

Key Role & Responsibilities

* Provide remote diagnoses and rectification of reported incidents within the defined contract SLA.
* Provide Technical Support to customers and colleagues on relevant telephony systems and associated applications.
* Active engagement in Project Work

Product Knowledge & Experience

Minimum of 2 years telephony experience on installations, upgrades, projects, technical support and Maintenance on the following Mitel Systems and applications:

* 3300/MiVoice Business
* Mitel MCD/VMCD
* MiCC
* MiCollab
* Virtualisation

For more information and a detailed Job Specification, please send your CV
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