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Technical Helpdesk Team Member job in Enniskillen

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Job Ref:  204695207
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Enniskillen
Salary:  £15000 - £18000/annum
19/10/2016 03:26
Our client is a well known global company that has firmly established itself as a leader in its field. Due to growth a permanent position has arisen for a Technical Services Help Desk Team Member to join their team in Enniskillen.


We are seeking a Technical Services Help Desk team member to join our Technical Services team. This role will be responsible for supporting our Technical Services team by answering incoming calls, clearly and accurately documenting customer issues and resolutions, and assisting our field technical team in providing the highest level of service to our customers.


The successful candidate will be energetic, client centric, self-motivated, and detail oriented.
They must have technical aptitude, the ability and desire to manage multiple client activities, and maintain consistent and open lines of communication with our clients.
We are seeking someone who will enjoy, be challenged and appreciate this unique mission-critical opportunity.
The day-to-day responsibilities will include extensive customer contact by phone and by email as well as constant interaction with members of the team, as well as other company departments.
The successful candidate should have outstanding written and verbal communication skills and strong computer skills.

Additional Qualifications:

Prior technical customer service experience is preferred
Must be fluent in English; French preferred but not required
Availability to work Tuesday to Saturday to accommodate client needs

This position will be based in our new office and report to the Director, Technical Services in our global headquarters office, located in the U.S.

What's in it for you?

Based in our new office, you'll enjoy being part of a supportive and skilled team that loves to innovate.
You'll also enjoy benefits that go beyond the norm and a collegial work environment.
We are friendly and fun.
You can come to work wearing jeans if you want, and you might find the CEO doing the same.
We have huge ambitions. If you're happy to roll your sleeves up and work as part of an open-minded and entrepreneurial company, you'll find yourself tremendously well rewarded.

Salary will depend on experience and will be very competitive with good company benefits.

To apply please submit your CV via the link provided
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