|Job Ref:||204694843||Employer:||cv-library.co.uk||Job Type:||Contract||Country:||United Kingdom||City:||Chester||Address:||Post Code:||CH1||Salary:||£15/hour||Post Date:||23/10/2016 08:49|
A motivated, customer focused, ICT Desktop Officer is required to assist in the delivery of support within our schools customer base.
The role will be varied and may include remote support and travelling and therefore having your own transport and the ability to work alone - with minimal supervision - is essential for this role. This role initially will be office based on telephone support.
The person will have excellent communication skills and have a proven track-record of good customer service and previous experience working within schools is desirable.
Essential Skills and Experience
• Ability to work with minimal supervision and be able to 'think on your feet'.
• Be customer focused and be sympathetic to the needs of the organisation's ICT users.
• A full UK driving license.
• Active Directory,
o Group policy creation
o Software deployment
• Desktop 2nd Line Support extensive knowledge and experience
• Microsoft Server 2008/2012
• MDT / Image Creation
• Apple ipad/mac/tablet
• MDM solution implementation and management
• School related IT equipment support for example, whiteboards, AV, education related technologies
• Google Mail
• Desirable Experience
• Appropriate IT/Technical/Business Qualification or evidence of ability to work at that level
• Microsoft Certification
• ITIL Foundation
• Previous work in a schools environment
CHESHIRE EAST COUNCIL
JOB TITLE: ICT Senior Support Officer
GRADE: Grade 8
REPORTS TO: ICT Senior Manager
Provide technical and professional advice, support and guidance to clients, colleagues and partners. Undertake, research, development, implementation and management of project work and work streams relating to a range of information and communications technology (ICT) and services contributing to the overall development and planning as part of the annual Corporate ICT Work Programme.
1 Collect, analyze, design and construct multifaceted information and communications technology products and services using experience and skills to select the appropriate tools and techniques needed from a range of sources to deliver a quality product or service within agreed resources, timescales or other business constraints including budgets.
2 Define, support and document suitable technical and business related data and investigate complex information and communications products and services from a range of sources in order to inform and advise senior management and colleagues of any successes and/or failures.
3 Explore and recommend options, in consultation and negotiation with partners, suppliers, clients and colleagues, which combine technical limitations with operational realities in order to deliver and maintain practical technical and business solutions for new or improved products, services, infrastructure, tools, methodologies or standards.
4 Investigate problems, assess implications, undertake remedial or mitigation action, using own initiative, and recommend changes and modifications in order to correct large and/or complex information and communication technology products and services from specifications, to ensure that agreed business needs are met.
5 Manage, maintain report and document contracts, projects, strategies and work streams for senior management, partners and clients to ensure that resources can be managed effectively and efficiently and projects, work streams or initiaitves can be completed to schedule.
6 Ensure that all work is carried out and documented using prescribed standards and methods to enable products and services to be operated and maintained efficiently while ensuring compliance with corporate standards and governance.
7 Supervise junior staff including undertaking appraisals where necessary and taking responsibility for mentoring staff to ensure that best practice and specialist skills are shared.
8 Identify needs and plan, organise and deliver meetings, events, workshops,, reviews and training associated with complex issues and validate and evaluate such activities to develop the technical awareness and competency of clients, colleagues, and partners for use with new and existing business processes.
The job holder may be required at any time to undertake any work up to and/or at a level consistent with existing responsibilities. These tasks may be at any location in Cheshire East, to ensure the effective deployment of labour, materials, transport and equipment to meet daily service requirements.
Does this sound like the role for you? Please apply in confidence today