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Mandarin / Bilingual Support Analyst job in London City

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Job Ref:  204694394
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  London City
Salary:  £25000/annum + Holidays+Pension+Training
23/10/2016 08:49
Mandarin speaking Application Support Analyst - London City - £25k + benefits


Do you enjoy solving problems? Come from a technical / science / maths background? Looking for your foot on the career ladder? Enjoy working in a people facing role? Speak fluent English and Mandarin?

Then this is the role for you!

As a Trainee / Graduate Application Support Analyst, you will be joining a well-established business with an exceptional software offering. They have excellent staff retention, good opportunities for training and development, and a good benefits package. Since you'll be dealing with customers directly, this role will suit someone that is friendly and outgoing and enjoys the customer service aspect of their role.

As a Trainee / Graduate Application Support Analyst, you need the following skills / background:

* Interest in IT or Technology

* Graduate calibre or equivalent - ideally from a Maths / Engineering / Physics / Sciences / Computer Science / Technical background.

* Previous Customer facing experience

* Structured and logical manner to approaching problems, with a highly numerate and inquisitive mind-set

* Fluent Mandarin speaker

As a Trainee / Graduate Application Support Analyst, your responsibilities will be:

* Providing telephone and email support including logging calls via call logging system

* Carrying out configurations, rollouts, and providing day to day application support for the business

* Sharing technical and customer knowledge with the team

* Escalating unresolved issues in a timely manner, to 2nd line support, communicating the defining changes and the delivery of required changes to the systems

* Assist with new clients and their understanding of the software and applications

* Gaining an understanding of the Finance sector and how IT / software is utilised

This is an excellent, entry level, opportunity to gain commercial experience or further your current experience by joining a fast growing, international business with a friendly and supportive environment. Your role will evolve over time and a number of people have grown and developed into other areas of the business over time and once they have 'earned their stripes'.

My client is offering a salary of circa £25k + benefits

Benefits include Pension + Health care + discretionary bonuses + Travel loan + Holidays + training + career progression


Contact Sally Hall on ;or click the "Apply Now" button
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