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IT Customer Support Engineer Apprentice job in Bellshill

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Job Ref:  204694119
Employer:  cv-library.co.uk
Country:  United Kingdom
County/State:  Lanarkshire
City:  Bellshill
Salary:  £192/week
19/10/2016 03:26
Do you want to learn all about your perfect job? Start here and apply now!

You will be working for...

A leading provider of technology for learning to schools, colleges and universities across the UK. Headquartered just outside Oxford we deliver everything educational establishments need to deliver technology-enabled learning. We don't just sell our own products, we provide and help manage all the leading technology brands and have close relationships with all the major hardware, software and freeware providers. In addition, through our Education Resources companies, TTS and Spacekraft, we deliver high quality resources for Early Years, Primary and SEN settings. And if that wasn't enough, we also work with assessment bodies throughout the UK and internationally providing exam marking solutions.

Be part of QA's 10k in Tech and add yourself to the UK's tech explosion!

In this job you will be...

- Providing telephone technical support to South Lanarkshire Council Establishments
- Providing advice and problem solving expertise on technical problems and queries
- Troubleshooting - problem resolution will be mainly through the use of remote tools such as NetOp or Centrastage
- Providing support to site visits may also be required
- Ensuring systems are updated on a real time basis including detailed and accurate call notes.
- Ensuring calls are progressed and closed in line with contracted service level agreements
- Escalating any issues on call progression or customer issues (Some equipment handling may be required)

The Customer Support Engineers provide a managed service to all South Lanarkshire Council educational establishments - secondary schools, primary schools, early learning and youth establishments, libraries and others. This support covers servers, networked and standalone computers as well as active network infrastructure such as routers and switches. Problem resolution is achieved by the use of remote support tools such as NetOp and Centrastage, which are installed on all networks. There is also a requirement to carry out site visits on a rota basis and this role may be required to accompany other engineers on site visits. Calls must be managed to achieve the contracted service delivery targets. There needs to be a strong customer focus, with a proactive approach to service delivery. In addition, the Customer Support Engineers are often involved in delivering project work such as installations and software roll outs. Some manual handling is required within this role.

Your training will...

Start with a 12-14 month IT apprenticeship, which consists of training in small groups and work based assessment covering: Operating systems, Server administration, Customer support, Networking and Security.

You will gain a Diploma for Information Technology & Telecommunications Professionals SCQF Level 6 plus MCP in Windows 7/8 Configuration and Interconnecting Cisco Networking Devices Part 1.

This is a fantastic opportunity to start a long and rewarding career in IT.

Who should apply...

- Someone with a good problem solving ability
- Someone with good communication skills
- Someone who is disciplined and self-motivated
- Someone who is able to work alone as well as part of a team

The candidate must have at least 5 standards (Level 1 - 3) OR 5 National Level 5 grades, both qualifications must include Maths and English.

What happens when I complete my apprenticeship...

With the completion of a successful apprenticeship, there is the possibility of career progression, new job title, salary expectations.

It only takes a minute to apply for a IT apprenticeship with QA and begin your IT career with great prospects today.

QA's apprenticeship programmes are part-funded by ESF. The ESF is Europe's main instrument for supporting jobs, helping people get better jobs and ensuring fairer job opportunities for all EU citizens.

For more information about QA Apprenticeships, please visit our website.

Note: This advert may close early if a suitable candidate is found before the advertised close date is reached
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