|Job Ref:||204692642||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||Hertfordshire||City:||North Watford||Address:||Salary:||£200/week||Post Date:||19/10/2016 03:26|
This is a Microsoft endorsed IT apprenticeship, so you will also be working towards becoming a Microsoft Certified Professional. This is an exciting opportunity for the ideal IT Apprentice to work towards a suite of professional certificates, accredited by leading software giant Microsoft.|
What you'll be doing as an IT Support Technician
Working with our clients to help resolve issues
Resolving issues both remotely and on-site
Providing excellent customer service in a professional and friendly manor
Work with our ticketing system to log new calls and to respond to new tickets
Respond to alerts on our monitoring system (proactive support)
Produce monthly reports for both our clients and the service delivery team
Configure equipment prior to delivery
Installation of equipment in customer offices
Keep up to date on customer and internal technologies - via webinars, blogs and or training courses
The day to day tasks and duties of the role will include:
Answer telephone and email support requests
Produce monthly reports for both clients and service delivery team
Configure new equipment prior to delivery to clients
Provide support remotely and occasionally on-site
Document user procedures to do basic tasks (like edit an email signature)
Liaise with partners to resolve customer issues (will include logging tickets with partners and working to resolve the issues in timely manner)
Work with our ticket / customer relation system to log and respond to tickets
Keep internal logs and documentation updated
Help with Installations at client's offices
Keep updated on customer and internal solution - regularly attending webinars and reading blogs
What experience / skills do I need?
At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
You will need to be able to demonstrate both written and verbal communication skills as well as strong IT skills and problem solving. As well as a keen interest in the information technology industry, with a willingness to learn and a can do attitude.
Professional and friendly
Interested in Technology
Keep updated on technologies
Willingness to learn new technologies
Able to work without constant supervision
Can do attitude
Excellent communication skills
**Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**
Your Accelerated training programme
Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.
During your 12 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.
Future career prospects
By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.
**This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status