|Job Ref:||204692605||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||County/State:||London||City:||Farringdon||Address:||Post Code:||GU34||Salary:||£326/week||Post Date:||27/09/2016 03:43|
We are recruiting for an Associate System Administrators to join our growing company. The role will be based in our London office and will cover internal IT support tasks supporting staff from all departments. Typical duties will include provisioning (preparing laptops and mobile phones for new joiners), maintaining (monitoring and updating application systems and documentation upon which staff rely), troubleshooting (connectivity/network issues) and general IT administration.|
What you'll be doing as an Associate Internal IT Support Apprentice
Live and actively seek to promote our values every day - Trusted, Specialist, Responsive and Quality.
Anticipated performance metrics:
Client satisfaction / feedback
Service Up-time (tickets, calls, datacentre availability and other agreed SLAs and KPIs) o Growth of our Managed Services business o Training and progress completed o 3600feedback
Requires contact with others (face-to-face, by telephone or otherwise, including visits to other sites)
Requires attention to detail and a high level of accuracy
Professional Services personnel, primarily the MSS team
What experience / skills do I need?
You'll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
The following skills and experience are desirable but not essential:
1-2 years' experience in an IT support role.
Basic knowledge of VoIP/softphone.
Basic Linux experience advantageous but not necessary.
Basic knowledge of WSUS, Symantec Disk Encryption, system backups.
**Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**
Your Accelerated training programme
Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.
During your 12 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.
Future career prospects
By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.
**This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status