|Job Ref:||204692418||Employer:||cv-library.co.uk||Job Type:||Permanent||Country:||United Kingdom||City:||Headingley||Address:||Post Code:||LS6||Salary:||£13000/annum||Post Date:||19/10/2016 03:26|
Working as a 1st line support help desk technician, this is a great opportunity to earn money while you learn in a government funded apprenticeship. The successful candidate will complete a Level 3 Infrastructure Technician Apprenticeship.|
What you'll be doing
Acting as a 1st line support help desk technician
Raise and allocate problem tickets for our clients on any IT related issue using our online systems.
Answering Help Desk calls in an efficient and courteous manner helping, where possible, to resolve simple issues during the call.
Escalating tickets internally to other team members, as appropriate.
Handling the ticket queue, fixing issues where possible, otherwise escalating appropriately.
Identify and isolate technical issues and initiate action as appropriate.
Consult with technical colleagues to resolve complex IT problems and issues.
Represent the company in technical forums and projects.
Document and deploy technical processes and procedures.
What experience do I need?
At least five GCSEs (or equivalent) at Grade C or above including Maths and English.
Your Accelerated training programme
Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.
During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.
Future career prospects
By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position