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IT Support Apprentice job in Winnersh

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Job Ref:  204691942
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Winnersh
Post Code:  RG41
Salary:  £13000/annum
19/10/2016 03:27
This is an exciting opportunity for a driven individual to accelerate their IT career as an Infrastructure Apprentice for a Berkshire -based organisation. As part of a Higher Level 3 IT Apprenticeship, you'll gain hands-on experience; industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a decent salary.

Who you'll work for
The organisation is a vibrant, fast paced technology company who are the leading authority on Microsoft SQL Server. They are Microsoft's Number 1 Cloud Partner in analytics and data management and provide proactive and reactive support to customers with 100's of SQL Server instances across the UK, into Europe and worldwide. People are their first priority and we've brought together the brightest minds in the industry to provide an unrivalled service to their customers. They have more Microsoft Certified Masters than anyone else in the world, outside of Microsoft so you couldn't be in a better place to learn. We'll help you develop your skills as an Infrastructure Apprentice as well as introducing you to the fascinating world of SQL Server Database Administration with strong career opportunities for the right person. Do you fancy Skiing next year? That's just one of the subsidised sports and social activities that their staff enjoy along with golf, go karting, film nights, summer barbecue, Christmas party, activity weekends - to name a few. For the next three years they are also sponsoring 3 Guides Dogs through their training!

The IT Support Apprentice will sit within the Managed Support team (which is their external facing SQL Server Database Administration team) to provide Windows 10 client and Office 365 support and builds as well as Windows Server 2012 R2 administration internally. You will also learn to install, configure, administer and tune SQL Server on some of the most challenging, mission critical environments, ensuring that uptime and availability is maintained. It can be a demanding environment in which to work but highly rewarding. There's no one superstar; each member of the team is essential to our success. It feels good to be part of a strong and supportive team who share a love of all things SQL and who get just as excited as we do when we solve a problem or find something new.

Maintain a productive, professional and secure working environment
Automation of database support activities
Performance monitoring and tuning
Maintaining and managing global SQL Server estates
Provide technical support to staff and customers
Assist in the completion of regular technical and operational tasks allocated by the Managed Services team
Adhere to internal processes to deliver quality of service
Maintain a strong focus on ensuring the services we deliver meet the needs of our business and customers
Achieve a high service level and meet tight deadlines
Deploy and securely integrate mobile devices
Assist in the day to day management and support of desktops, laptops, backups and mobile phones
Commit and complete work as described by the apprentice programme to achieve qualifications
Comply with the Data Protection Act 1998
Comply with the companies Information Security Management System policy and procedures
What experience and skills do I need?
You'll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science and ideally, although not essential Two A levels at A-C (or equivalent)

Therefore, you'll have the following skills:

Solid technical knowledge gained through school/college, work experience, voluntary employment or self-taught
Able to quickly learn new skills and demonstrate a passion for, and interest in new technologies
Good level of experience of Microsoft Office
Logical and creative thinking skills
Thorough and organised approach
Ability to communicate effectively with a range of individuals and in a variety of situations
Enjoy solving complex problems and applying appropriate solutions
Ability to prioritise work and meet deadlines
Flexible to cope with changing requirements
Ability to work independently and as part of team following organisational procedures
Ability to communicate effectively using appropriate grammar, spelling and punctuation
Demonstrate strong interpersonal skills and cultural awareness when dealing with colleagues and customers
Good time keeping
Note: Candidates will undergo pre-employment screening including CRB, Identity Check, Work History, Professional Qualifications check and right to work in the UK. **Please note - as this is a level 3 / level 4 apprenticeship, we're can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

Your Accelerated training programme
Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects
By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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