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Cisco Network Engineer - LAN, WAN, Routing, Switching job in Nationwide

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Job Ref:  204691336
Employer:  cv-library.co.uk
Job Type:  Permanent
Country:  United Kingdom
City:  Nationwide
Salary:  £40000 - £45000/annum Bonus, Overtime
27/09/2016 03:44
Cisco Network Engineer - LAN, WAN, , Routing, Switching

Routing, Switching, Network Change Requests, Ciaco CCNA, CCNP, BGP, OSPF, EIGRP, RIP

I am seeking a Cisco Network Engineer to work on change requests for customer networks

Working Hours - 9 -5.30 no shifts or oncall periods

Opportunity to work for one of the UKs leading Cisco Gold Partners/ Telecommunications business

Opprtunity to complete and pursue Cisco Certifications to CCIE Level

Role Responsibilities

- Respond to Managed Service customers for all queries regarding design, enhancement and proof of concept
- Perform technical validation of any submitted change request to ensure the integrity of the customer`s network is maintained
- Document all change activity, to include scope of works, risk assessment, test plans and fall-back plans where appropriat
- Provide on-demand technical escalation to Incident Management personnel ensuring customer problems are resolved or that service is restored in accordance with service level agreements
- To work and often lead a virtual team with all the attributes to manage customer expectations in a crisis situation where the impact to a customer`s business exceeds the value of service credits permissible
- To attend internal and external (customers) Change Advisory Boards (CAB), influencing customer decisions and best practise.
- Working knowledge and adherence to ISO27001 guidelines

Attend customer premises when necessary to facilitate and progress complex, high risk change activity

- Customer satisfaction levels measured by regular service review meetings.
- Customer feedback on:

- quality of service and interaction
- added value/benefits from advice
- added value/benefits from change management process

- Specialised knowledge of routing and switching
- Routinely manage complex changes and networking problems in at least one of the following core specialist areas LAN, WAN and VPN/Security
- Specialised knowledge of Cisco or Avaya IPT and converged network environments
- Ability to work unsupervised, under pressure and on own initiative
- Routing protocols e.g. BGP, OSPF, EIGRP, RIP etc
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